Ratings based on 936 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from KEY WEST
Posted 2 Dec 2024
You get what you pay for. They do not care about the condition of the property. Broken blinds, no screens on the windows, tv didnt work, fireplace doesnt work, electrical outlets do not work. Broken run down patio furniture. Clean sheets and towels, so if you just need a place to shower and sleep so you can enjoy the beach and dining you are good.
Comment from Hotel Management
3 Dec 2024 by Front Desk , Hotel Management
Dear ChristinaThank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your stay.We take guest satisfaction seriously and usually resolve such matters promptly. I only wish we had known about these concerns while you were here. Our team, including a handyman available during the week, is always ready to address issues like the ones you mentioned to ensure our guests are comfortable.That said, your feedback about the blinds, screens, TV, fireplace, and patio furniture is invaluable, and we are addressing these matters as we speak.We’re pleased you appreciated our clean linens and towels, as well as the convenience of our location. Still, we regret that these positives didn’t outweigh the inconveniences you faced.We hope you’ll consider giving us another chance in the future to provide the seamless and enjoyable experience we aim to deliver to every guest. Please don’t hesitate to contact me directly if there’s anything we can do to make it up to you.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Front Desk , Hotel Management
Dear Wendy Van,Thank you for choosing Malibu Country Inn; we greatly appreciate your feedback. It was a pleasure having you as our lovely guests. We are so happy to hear about your stay at our Inn. Our team hopes to see you again very soon! Warm Regards,Front Desk
by A verified traveler
Posted 26 Nov 2024
The restaurant was closed. The HvAC was broken so they provided me with a soace heater, which worked OK. Parking was free but the parking lot is so small it was hard to get in and out. The price was great and the room was cute. I might stay there again, if I'm on a budget.
Comment from Hotel Management
30 Nov 2024 by Front Desk, Hotel Management
Dear Ember,Thank you for sharing your feedback. We appreciate you highlighting both the positive aspects of your stay and the areas that may have caused inconvenience.As noted on our website, our restaurant has been closed for the past couple of years, and we apologize if this caused any confusion. While the restaurant is no longer in operation, we offer complimentary coffee, tea, and water for our guests, and there are plenty of dining options just minutes away, including restaurants and grocery stores.We are glad you appreciated our small portable heaters, which we provide to guests who need additional warmth in their rooms, and that you found our parking lot convenient. We've designed it to be easily accessible, ensuring a smooth experience for all our guests.It's lovely to know that you found the room comfortable and the price you like. We look forward to welcoming you back soon! Warm Regards,Front Desk
by A verified traveler
Posted 23 Nov 2024
Sweet old-time place that needs fixing - like plumbing and basics. Clean and has charm.
Comment from Hotel Management
28 Nov 2024 by Malibu Country Inn, Hotel Management
Dear Roachelle,Thank you for choosing Malibu Country Inn. We appreciate your feedback very much. It was a pleasure having you as our lovely guests, and our team is glad you enjoyed your stay. We hope to see you again very soon! Warm Regards,Front Desk
by A verified traveler
Posted 16 Nov 2024
The garden is pretty and well kept along with the pool.
Comment from Hotel Management
18 Nov 2024 by Malibu Country Inn, Hotel Management
Dear Elise,Thank you for choosing Malibu Country Inn, we appreciate your feedback very much. It was pleasurer having you as our lovely guests. We are so happy to hear about your great experience. Our team hopes to see you again very soon! Warm Regards,Front Desk
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Malibu Country Inn, Hotel Management
Dear Anthony,Thank you for choosing Malibu Country Inn, we appreciate your feedback very much. It was pleasurer having you as our lovely guests. We are so happy to hear about your great experience. Our team hopes to see you again very soon! Warm Regards,Front Desk
by A verified traveler
Posted 15 Nov 2024
The location is a short walk from Zuma Beach and close to many great restaurants. Perfect getaway.
by A verified traveler
Posted 11 Nov 2024
Room was nice. Bath had a whirlpool. There were spider webs in the upper window and light track. Toilet water supply was in off position when we came for some reason. Check in and check out was super easy and seamless.
Comment from Hotel Management
12 Nov 2024 by Malibu Country Inn, Hotel Management
Dear David,Thank you for choosing Malibu Country Inn, we appreciate your feedback very much. It was a pleasure having you as our lovely guests. We are glad to hear that your room was nice, we have made notes on the things you experienced during your stay. Our team hopes to see you again very soon! Warm Regards,Front Desk
by A verified traveler
Posted 4 Nov 2024
Adorable small inn with great location for beach & hiking up Pointe Dume. Not really as shown in their ad as no hot tub but pool was clean.
Very private area. Not walking distance to any restaurants though unless quite a way to one on beach.
Clean room but no coffee maker. Had to microwave water for hot tea.
Staff was very polite, kind & efficient! Great parking, (& free!). Beautiful sunny lobby, well maintained & bright.
Overall great experience & wish we had had more time there.
Comment from Hotel Management
5 Nov 2024 by Malibu Country Inn, Hotel Management
Dear Jill,Thank you for choosing Malibu Country Inn, we appreciate your feedback very much. It was a pleasure having you as our lovely guests. We are so happy to hear about your amazing stay with at our Inn. Our team hopes to see you again very soon!Warm Regards,Front Desk
by A verified traveler from Port Hood
Posted 3 Nov 2024
Lovely property but parking is rather tight
Comment from Hotel Management
5 Nov 2024 by Malibu Country Inn, Hotel Management
Dear Anthony,Thank you for choosing Malibu Country Inn, we appreciate your feedback very much. It was a pleasure having you as our lovely guests. We are so happy to hear about your amazing stay with at our Inn. Our team hopes to see you again very soon!Warm Regards,Front Desk
