Ratings based on 1,067 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
A Job well Done...Thank You!
by A verified traveler
Posted 30 Dec 2024
Desk is overrated.
by A verified traveler
Posted 30 Dec 2024
Staff could be more frienlier
by A verified traveler from Seattle
Posted 29 Dec 2024
Bartender Richard was great and his recommendation for the the skirt steak at the Grill was spot on. It was delish!
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Sofie, Hotel Management
Thank you for your fantastic 5/5 rating! We’re so glad you enjoyed your stay with us. Your feedback is truly appreciated, and we look forward to welcoming you back for another great experience in the future!
by A verified traveler
Posted 27 Dec 2024
It’s a love.y lobby and friendly staff. I usually stay the night before flying out of Bob Hope.
Comment from Hotel Management
29 Dec 2024 by Sofie, Hotel Management
Thank you for your fantastic 5/5 rating! We’re so glad you enjoyed your stay with us. Your feedback is truly appreciated, and we look forward to welcoming you back for another great experience in the future!
by A verified traveler
Posted 27 Dec 2024
It is in a very convenient location, right in front of the airport. Rooms are comfortable and quiet.
Comment from Hotel Management
29 Dec 2024 by Sofie, Hotel Management
Thank you for your fantastic 5/5 rating! We’re so glad you enjoyed your stay with us. Your feedback is truly appreciated, and we look forward to welcoming you back for another great experience in the future!
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Sofie, Hotel Management
Thank you for your fantastic 5/5 rating! We’re so glad you enjoyed your stay with us. Your feedback is truly appreciated, and we look forward to welcoming you back for another great experience in the future!
by A verified traveler
Posted 24 Dec 2024
Poor room quality. AC didn’t work well and was noisy. The room was too hot. Check in was a big queue also due to not enough staff on the check in
Comment from Hotel Management
29 Dec 2024 by Sofie, Hotel Management
Thank you for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. I regret to hear about the challenges with the room’s AC, the temperature, and the noise, as well as the long check-in process due to staffing. These experiences are not reflective of the quality and service we strive to provide to our guests.Your comments have been shared with our engineering and front desk teams to address the AC functionality and improve our check-in efficiency. We are actively working to ensure these issues do not recur for future stays.We truly value your feedback and hope you might consider giving us another opportunity to provide you with a much better experience. Please feel free to contact me directly if there is anything I can do to assist you further or make your next visit more comfortable.
by A verified traveler from Bakersfield
Posted 24 Dec 2024
Bathroom odor, rooms old
Comment from Hotel Management
29 Dec 2024 by Sofie, Hotel Management
Thank you for your feedback. I’m sorry to hear about the issues you encountered with the bathroom odor and the room condition. This is certainly not the experience we aim to provide. Please know that your comments have been shared with our housekeeping and maintenance teams to ensure immediate attention is given to these concerns.We are committed to providing a comfortable and clean environment for all our guests, and we appreciate you bringing this to our attention. If you’re ever in the area again, we would love the opportunity to exceed your expectations.
