Ratings based on 983 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
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Comment from Hotel Management
19 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback. We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
by A verified traveler
Posted 18 Nov 2024
The property is under construction so in accessible to my nephew in a wheelchair—no ramps. We had to lift him up the stairs! He’s small so we could do it, but for an adult in a wheelchair that would have been impossible. No hand soap provided or available, which is strange and not very sanitary.
The room was clean but very bare bones with well-worn furniture. The best part of our stay was the breakfast— all the bells and whistles and great service.
Comment from Hotel Management
19 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback. We are saddened to hear that the construction work blocked off one of the ramps. I am sorry that front desk did not inform you that there was another way to the elevator that did not require the stairs. We sincerely apologize for this inconvenience. Rest assured we are taking the appropriate measures to prevent any future occurrences. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback. We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
by A verified traveler
Posted 17 Nov 2024
Good breakfast, quiet, and safe room
Comment from Hotel Management
17 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
by A verified traveler from West Chester
Posted 14 Nov 2024
The property allows incredibly easy access to the 101 freeway. Room servicing was requested halfway through our 5 night stay but it didn’t occur as scheduled. Breakfast was hit and miss- waffles but no syrup, eggs and potatoes but no meat, ran out of teas.
Comment from Hotel Management
14 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback. We are saddened to hear that housekeeping did not come as scheduled and you did not enjoy our breakfast. Rest assured we are taking the appropriate measures to prevent any future occurrences. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
by A verified traveler from Morgan Hill
Posted 13 Nov 2024
Property is under renovation and elevator is not safe to use. But got an extra mile service from one of the Front Desk, Dalit. Super nice, courteous, very helpful.
Comment from Hotel Management
14 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback. We are pleased to hear that you enjoyed your interactions with our front desk Agent Dalit. I will share your kind remarks. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
by A verified traveler
Posted 11 Nov 2024
The carpets were dirty and it didn't feel the most safe. For a La Quinta, this was the worst that i've been to. It was a converted motel building but still feels like a motel if not worse. For instance the La Quinta in Grand Junction, CO is fantastic and these are two completely different property styles for having the same name.
Comment from Hotel Management
12 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback. We are saddened to hear that your stay with us was not a comfortable one. Rest assured we are taking the appropriate measures to prevent any future occurrences. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Coco, Front Desk Supervisor, Hotel Management
Thank you for your feedback. We are saddened to hear that your stay with us was not a comfortable one. Rest assured we are taking the appropriate measures to prevent any future occurrences. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.
