Ratings based on 1,545 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Friendly helpful staff
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Corporate,We are delighted to see your 5-star rating for La Quinta Inn & Suites by Wyndham Ontario Airport. Even though you didn't leave a written review, your high rating speaks volumes about your experience with us, and we truly appreciate it.Our team strives to provide a comfortable and memorable stay for all our guests, and your rating indicates that we have been successful in our endeavor. We hope to welcome you back soon for another wonderful experience.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 2 Jan 2025
I just wish they had checked to make sure that the shower wash soap, shampoo, conditioner, and lotion were refilled or replaced. They were kind enough to give me an hour extension to check out. The only thing I don’t like is the smoking area closer to the hotel but was satisfied when they changed my room to another floor
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Sassene,Thank you for taking the time to share your experience at La Quinta Inn & Suites by Wyndham Ontario Airport. We appreciate your positive comments about our accommodating staff and are glad to know you appreciated the extended check out time. However, we regret to hear about the oversight with regards to the bathroom amenities and we will certainly address this with our housekeeping team to ensure it doesn't happen again.We understand your discomfort about the location of the smoking area and are pleased that we were able to mitigate this by changing your room. We take all feedback seriously and use it as an opportunity to enhance our guests' experiences. We look forward to welcoming you back and providing you with an even more satisfactory stay in the future.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 1 Jan 2025
This hotel needs some serious cleaning and pesticide treatment. We found a live cockroach in our room. The bathroom needs better cleaning. The bathroom sink is clogged up. The water temperature is out of control. Bad experience overall. We will never stay here.
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Julio,We deeply regret to hear about the issues you encountered during your stay with us at La Quinta Inn & Suites by Wyndham Ontario Airport. We fully understand how these incidents could have marred your experience and for that, we sincerely apologize. Our guest's satisfaction is our top priority and we are truly sorry that we fell short of your expectations on this occasion.We want to assure you that we take all feedback seriously and your comments have been shared with our management and housekeeping team for immediate evaluation and action. We are committed to providing a clean, comfortable environment and will use your feedback as a tool for improvement. We truly hope that you will give us another chance to serve you better in the future and regain your trust.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 30 Dec 2024
Friendly staff and good breakfast options
Comment from Hotel Management
31 Dec 2024 by GM, Hotel Management
Dear Maria,Thank you for taking the time to share your experience with us. We are absolutely thrilled to hear that you found our staff to be friendly and enjoyed our breakfast options. It is our mission to ensure our guests feel welcome and have a comfortable stay, and it sounds like we were successful in achieving this during your visit.However, we noticed you've rated us four stars and we'd love to know how we could have made it a perfect five-star experience for you. Your feedback is invaluable in our continuous efforts to improve our services and guest experiences. We sincerely hope to have the opportunity to welcome you back to La Quinta Inn & Suites by Wyndham Ontario Airport in the near future.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Hector,Thank you for taking the time to rate your recent stay at La Quinta Inn & Suites by Wyndham Ontario Airport. We are thrilled to see that you've given us a 5-star rating! Your satisfaction is incredibly important to us and it's wonderful to know that we were able to provide you with a great experience, even if you've chosen to let the rating speak for itself.We strive to deliver a superior guest experience and your feedback helps us understand how well we are achieving that goal. We look forward to your next visit and hope to exceed your expectations in every way. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 28 Dec 2024
What I liked was the location of the room in the hotel. My Dislikes: the Elevator Smelled and was very slow moving, the room was NOT that clean, the bathroom was AWFUL - i was there two nights and did not Shower -- thats how gross the Tub was - the Towels smelled, and the TV sucked -- they had No Channel choices and you were able to open up the NETFLIX App. only!!
i will Never Stay here again, they should have a way lower star rating then they claim to be!!!
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Robyn,Thank you for taking the time to share your experience. We sincerely apologize that your stay at La Quinta Inn & Suites by Wyndham Ontario Airport did not meet your expectations. We highly value your feedback as it helps us identify areas in need of improvement. We are deeply regretful to hear about the issues you experienced with the cleanliness of the room, the elevator, and the limited TV options. We want to assure you that we are committed to offering our guests a comfortable and enjoyable stay. Your concerns have been shared with our management team for review and immediate action. We hope you will consider giving us another chance in the future, so we can provide you with the superior service and accommodations we strive for.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 23 Dec 2024
No places to eat close
Comment from Hotel Management
24 Dec 2024 by GM, Hotel Management
Dear Joseph,Thank you for taking the time to share your feedback regarding your recent stay at La Quinta Inn & Suites by Wyndham Ontario Airport. We understand the importance of having a variety of dining options nearby and we apologize if our location did not meet your expectations in this regard.We value your feedback as it helps us identify areas where we can improve. Your comment about the lack of nearby dining options has been noted and will be considered as we continually strive to enhance our guest experience. We truly hope that this aspect of your stay did not overshadow the overall positive experience and we would love to welcome you back in the future.Warm Regards,Guest Relations Manager.
by A verified traveler from Foster City
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by GM, Hotel Management
Dear Chia,Thank you very much for taking the time to rate your recent stay at La Quinta Inn & Suites by Wyndham Ontario Airport. We are pleased to see that you've given us a 4-star rating. Your feedback is valuable to us, and we appreciate your support.We are always striving to provide a superior guest experience, and while we're thrilled to see that we've met your expectations in some areas, we would love to hear more about your stay. Your further comments would allow us to understand what we did well and where we might need to improve. We hope you will consider revisiting us in the future so that we can continue to provide you with excellent service and a comfortable stay.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
22 Dec 2024 by GM, Hotel Management
Dear Leonard,Thank you for taking the time to rate your recent stay at La Quinta Inn & Suites by Wyndham Ontario Airport. Even though you didn't leave a written review, your 5-star rating speaks volumes about your experience with us. We're delighted to know that your stay was enjoyable and met your expectations. Your rating serves as an encouragement to our team to continue delivering high-quality service and facilities to all our guests. We look forward to welcoming you back on your next visit to Ontario.Warm Regards,Guest Relations Manager.
