Ratings based on 969 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bellflower
Posted 2 Dec 2024
great stay i love everything about it
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
by A verified traveler
Posted 1 Dec 2024
Staff never at desk no wash clothes linen was old and grey looking
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Hi Matthew, thank you for your perfect rating! We're pleased to hear you had a good stay. If you’d like to share more about what made your stay enjoyable or any areas for improvement, we’d love to hear from you. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 25 Nov 2024
Good stay.
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Hi Grace, thank you for your perfect feedback! We’re delighted to hear that you had a good stay. If there’s anything more specific you’d like to share about your experience, we’d love to hear it. Looking forward to hosting you again!Best Regards,Customer Care Team
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Hello Nancy,Thank you for sharing your rating. We’re sorry to see your experience didn’t fully meet your expectations. If there were specific areas where we could have improved, we’d appreciate your feedback so we can address them and enhance the experience for all our guests. We hope you’ll give us another opportunity to provide a more enjoyable stay in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 19 Nov 2024
First it smelled like bleach in the hallway. Then found a bed bug under only of the pillows. Had to go through the district manager to get a refund because i booked the room through expedia. Then had to claim it though my bank because I never got a refund confirmation. I would NEVER recommend this place.
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Odessa,We deeply regret the inconvenience you faced during your stay. A bleach-like smell in the hallway is certainly not ideal, and we are reviewing our cleaning processes to ensure this doesn’t recur. Finding a bed bug under your pillow is unacceptable, and we sincerely apologize for this experience. Our pest control team has been instructed to inspect and address this issue thoroughly.We understand the frustration caused by the refund process, and we are working with third-party booking platforms to streamline such situations in the future. We appreciate your feedback and hope to regain your trust in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 18 Nov 2024
You have a very nice bathroom, but you install a .99 cent shower head. BAD
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Greg,Thank you for your feedback. We’re glad you appreciated the bathroom, but we’re sorry the shower head didn’t meet your expectations. We are currently reviewing our room amenities to ensure they align with the quality our guests deserve.We value your input and will prioritize this in our improvement plans. We hope to provide a better experience for you during a future stay.Best Regards,Customer Care Team
by A verified traveler
Posted 15 Nov 2024
Quite and clean.
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Cynthia,Thank you for your rating and for noting the quiet and clean environment. We’d love to hear more about your stay and any areas where we could improve to make your experience even better.Looking forward to your next visit.Best Regards,Customer Care Team
by A verified traveler from Las Vegas
Posted 15 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
