Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from arleta
Posted 9 Dec 2024
Its very beautiful and staff is super helpful
Comment from Hotel Management
9 Dec 2024 by Front Desk Team, Hotel Management
Dear Abel,Thank you for staying with us here at the Hyatt Regency Westlake! We appreciate you taking the time to let us know how your stay was and we hope to have you back with us again soon!
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Mona, Hotel Management
Thank you for your nice review. We are glad to see you have enjoyed your stay with us and we hope to see you soon again.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Front Desk Team, Hotel Management
Dear Mitra, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate the feedback and letting us know about the stay regarding the room.
by A verified traveler
Posted 29 Nov 2024
Not happy over being told at check in that I’d have to pay $12 for parking after limping in from the far reaches of the parking lot then being asked to go back out and place a parking permit in the car. Upon reaching the room I noticed several bottles of water with a note that they were available for $3.50 each. Seems pretty cheesy for an otherwise nice hotel.
Comment from Hotel Management
30 Nov 2024 by Front Desk Team , Hotel Management
Good Afternoon David, It does state on the website at the bottom of the page our hotel does have a parking charge. I apologize if that wasn't communicated efficiently, we will communicate with expedia about adding it to the top of the page.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Mona, Hotel Management
Dear Heidi,We appreciate your nice review and hope to see you soon again.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Desk Team, Hotel Management
Dear Kassandra,Thank you for leaving a review about your recent stay with us. We appreciate you letting us know how your stay was and hope to have you back again
by A verified traveler
Posted 22 Nov 2024
Beautiful property. Very helpful staff. Room was great.
Comment from Hotel Management
22 Nov 2024 by Mona, Hotel Management
Dear Laura,We are glad to see you have enjoyed your stay with us. Thank you for your nice review and we hope to see you soon again.
by A verified traveler
Posted 18 Nov 2024
We really enjoyed our stay! Thank you so much for having us!
Comment from Hotel Management
18 Nov 2024 by Front Desk Team, Hotel Management
Dear La Donna, Thank you for staying with us and we are glad to hear that you enjoyed the stay! We hope to have you back soon!
by A verified traveler
Posted 17 Nov 2024
I was eaten by bed bugs during my stay at the Hyatt Regency Westlake.
After switching rooms following the first night due to noise issues, I was placed in a nearby room on the 3rd floor. Apart from minor inconveniences, such as there being no soap/body wash in the bathroom, the room seemed fine enough until I woke up to a bed bug crawling right next to my face.
Confused, I popped out of bed to get a better look. Sure enough I saw several beg bugs on my pillow and bedspread. Even worse, I saw my blood smeared across the sheets and on the parts of my body where the critters had feasted (mostly face and legs). I'm not generally a squeamish person but this was a truly disgusting/skin-crawling experience, which did not put me in a great headspace for the business meetings I had planned for that day.
I quickly raised this issue with the hotel. I first spoke with someone at reception. This gentleman was shockingly unsympathetic and seemed to brush off my concerns. Unsatisfied, I next spoke with the director of hotel operations. He seemed more concerned, and after hearing about my experience, promised to follow up with me. However, it's now several days later and I have not heard anything from hotel staff or anyone else on behalf of the Hyatt organization.
I can safely say that I will never step foot in a Hyatt again, which is particularly disappointing because I paid a premium to stay in what should have been a great hotel, free of blood-sucking pests.
Comment from Hotel Management
21 Nov 2024 by Front Desk Team , Hotel Management
Good Afternoon, Someone will be reaching out to you directly about this.
by A verified traveler from New York
Posted 15 Nov 2024
Nice gym, good restaurant for breakfast, close to shopping mall, quiet and comfortable rooms.
Comment from Hotel Management
16 Nov 2024 by Mona, Hotel Management
Dear Laurie,Thank you for your nice review. We are glad to see you have enjoyed your stay with us and we hope to see you soon again.
