Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Excellent
Comment from Hotel Management
4 Nov 2024 by Front Desk Team, Hotel Management
Dear Jahanshad,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stay with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.
by A verified traveler
Posted 29 Oct 2024
Great welcome. Kind staff. Clean and quiet
Comment from Hotel Management
30 Oct 2024 by Mona, Hotel Management
Dear Devon,Thank you for your kind words. We are glad to see you have enjoyed your stay and we hope to see you soon.
by A verified traveler from las vegas
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Mona, Hotel Management
Dear Mozhgan,Thank you for your very nice review. We hope to see you soon again.
by A verified traveler
Posted 17 Oct 2024
It was so good
Comment from Hotel Management
17 Oct 2024 by Front Desk Team, Hotel Management
Dear Navdeep,Thank you for staying with us. We appreciate the kind words from your stay and hope to have you back again soon!
by A verified traveler
Posted 16 Oct 2024
I feel like when we book with Expedia, the property tries to give you the worst of their availability. My first room was absolutely dirty (spider webs, larva/worm under the blanket), dirty bedding, filthy coffee machine and …
I asked for another room and they ditched me multiple times to finally accommodate. The excuse was that the house is full. It wasn’t and if you wanted to book online, you could. Not impressed by the behaviour.
Comment from Hotel Management
16 Oct 2024 by Front Desk Team, Hotel Management
Dear Anahita,Thank you for the feedback from your stay. We appreciate the honest review and we are sorry to hear about the bad experience. A follow up with our housekeeping team is being done regarding your recent stay as we strive to ensure all of our guest's satisfaction. We thank you again for staying and for the feedback you provided.
by A verified traveler
Posted 8 Oct 2024
Very nice hotel. Everything looks great. A few things that did not go so well was the iron leaked all the water onto my shirt and soaked everything. The hot water was not hot, slightly warm at best bit other than the minor things it was an ok stay
Comment from Hotel Management
8 Oct 2024 by Mona, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed the overall ambiance of the hotel. We apologize for the issues you encountered with the iron and the hot water. Your comments are valuable, and we will address them with our team to ensure a better experience for future guests. We hope to welcome you back for an even better stay!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Front Desk Team , Hotel Management
Dear Lisa,Thank you for staying with us and for letting us know how your stay was. We appreciate the review and hope to have you back again soon.
by A verified traveler
Posted 6 Oct 2024
The hotel is very clean and well maintained.
Comment from Hotel Management
7 Oct 2024 by Front Desk Team , Hotel Management
Dear Xin,Thank you for staying with us and for letting us know how your stay was. We appreciate the review and hope to have you back again soon.
by A verified traveler
Posted 6 Oct 2024
Great staff, very helpful and accommodating. Rooms are updated and clean, on site dining was good. Nothing to complain about.
Comment from Hotel Management
7 Oct 2024 by Front Desk Team , Hotel Management
Dear Bram,Thank you for staying with us and for letting us know how your stay was. We appreciate the review and hope to have you back again soon.
by A verified traveler
Posted 1 Oct 2024
Noisy
Comment from Hotel Management
1 Oct 2024 by Front Desk Team, Hotel Management
Dear Alexander,Thank you for staying with us and for letting us know about your stay. Your feedback is greatly appreciated as it helps us learn and improve the quality of service we provide for the guests.
