Ratings based on 3,399 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The best part was that it was very close to the airport. It made me feel easy and I could stay relax without worrying too much of the traffic to LAX!
by A verified traveler
Posted 2 Jan 2025
Hands down one of the best hotels I have ever stayed at… the room was beautiful! The beds were very comfortable . I really appreciate everything about our stay!
by A verified traveler
Posted 1 Jan 2025
Ideal place to stay when departing LAX.
Comment from Hotel Management
1 Jan 2025 by Joseph, Hotel Management
Thank you for your 5-star rating, Brian! We're glad you found our hotel an ideal place to stay before your departure from LAX. We appreciate your business and hope to welcome you back again soon.
by A verified traveler
Posted 1 Jan 2025
We stayed here as we were in transit. It was a great location and room very clean and spacious. Unfortunately the staff member who checked us in at 3:30 am (after delayed flights) was very unfriendly and not all accomodating when I asked for a late checkout. In the morning however, a completely lovely staff member happily gave us a late checkout with no charge. So glad we spoke to her and experienced a friendly, compassionate response.
Comment from Hotel Management
1 Jan 2025 by Joseph, Hotel Management
Thank you for your review, Sue. We are glad you enjoyed the location and found your room clean and spacious. We sincerely apologize for the experience you had with the staff member during check-in. We strive to provide excellent customer service to all our guests, and we will address this matter internally. We are delighted that you had a more positive experience with the staff member in the morning. We appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 1 Jan 2025
Shower didn’t work
Comment from Hotel Management
1 Jan 2025 by Joseph, Hotel Management
Thank you for bringing this to our attention, Remy. We sincerely apologize for the issue with the shower in your room. We take guest feedback very seriously and will investigate this matter promptly. We hope you'll consider staying with us again in the future so we can provide you with a more enjoyable experience
by A verified traveler
Posted 1 Jan 2025
Check in people, food delivery/room service delivery people very good.
Comment from Hotel Management
1 Jan 2025 by Joseph, Hotel Management
Thank you, Sara, for your kind words and 5-star rating! We're delighted to hear you had a positive experience with our check-in staff and delivery services. We strive to provide excellent service to all our guests
by A verified traveler
Posted 31 Dec 2024
Nice property close to LAX
Comment from Hotel Management
31 Dec 2024 by Joseph, Hotel Management
Thank you for your kind words, David! We're glad you enjoyed your stay and found our location convenient to LAX.
by A verified traveler
Posted 31 Dec 2024
The parking is limited. Hotel is charging additional $15 for valet parking for the same parking garage, if you self park.
Comment from Hotel Management
31 Dec 2024 by Joseph, Hotel Management
Thank you for your feedback, Shikha! We appreciate you bringing this to our attention.We understand that parking can be a concern for our guests. We offer both self-parking and valet parking options to provide flexibility.We will share your feedback with our management team.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Joseph, Hotel Management
Thank you for your feedback, William. We appreciate your rating and are always looking for ways to improve. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Joseph, Hotel Management
Thank you for the 5-star rating, Jose! We appreciate your feedback
