Ratings based on 968 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
I love the valet option. Great staff and service
by A verified traveler from new york
Posted 21 Nov 2024
Great hotel, very charming
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!
by A verified traveler from Nipomo
Posted 19 Nov 2024
The staff was great very helpful in finding the right place to park etc. along with all my other questions answered promptly and very professionally. The hotel was a lovely testament to days gone by. BUT very centrally located to the Wilturn Theatre for the concert we attended that evening. The breakfast $25 credit was spent at the Casslles restaurant was great too!
Comment from Hotel Management
21 Nov 2024 by Patrick Hill (Front Desk Supervisor), Hotel Management
Thank you for sharing your wonderful experience! We're thrilled to hear that our staff could assist you with parking and your other questions, ensuring a smooth and professional experience. It’s also great to know you appreciated the charm of our hotel and its convenient location near the Wiltern Theatre—it’s a favorite spot for many of our guests attending events. We’re delighted you enjoyed the breakfast credit at Cassell’s as well! Your kind words mean so much to us, and we look forward to welcoming you back for another memorable stay.
by A verified traveler
Posted 19 Nov 2024
Horrible shabby dirty room, stained seat cushion, stained wallpaper, ripped curtains
Comment from Hotel Management
21 Nov 2024 by Patrick Hill (Front Desk Supervisor), Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the condition of your room during your stay. This does not reflect the standards we strive to maintain, and your experience is deeply concerning to us. Please know that we take your comments seriously and will address these issues with our team immediately to ensure they are resolved.
by A verified traveler
Posted 19 Nov 2024
Pretty good
Comment from Hotel Management
19 Nov 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!
by A verified traveler
Posted 18 Nov 2024
Overall a good option and a great option if you want to be in the Koreatown area in particular. Lots of cafes and restaurants within a few minutes walk from the hotel and a good gym down the road if you need one.
Special shout out / thanks to CJ as he is always friendly on the checkin and if I need any help with things.
Comment from Hotel Management
21 Nov 2024 by Patrick Hill (Front Desk Supervisor), Hotel Management
Thank you for your kind review! We're delighted to hear you enjoyed our convenient location in Koreatown, surrounded by so many fantastic cafes, restaurants, and amenities. It’s wonderful to know CJ made a positive impression—your shoutout will mean a lot to him! We strive to provide friendly and helpful service, and it’s great to see that reflected in your experience. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 18 Nov 2024
Room and bed were comfortable. Enjoyed the evening complimentary wine and coffee in the morning.
Comment from Hotel Management
19 Nov 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!
by A verified traveler
Posted 18 Nov 2024
Great service, convenient location.
Comment from Hotel Management
19 Nov 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!
