Ratings based on 979 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Rooms are a bit noisy from the street side of the hotel.
Comment from Hotel Management
19 Dec 2024 by Customer Care Team, Hotel Management
Dear Edmund, thank you for sharing your feedback! We're glad you enjoyed your stay overall. However, we apologize for the noise from the street side and understand how it can affect your comfort. If you plan to stay with us again, feel free to request a quieter room, and we'll do our best to accommodate you. Your comfort is very important to us!Best Regards,Lexen HotelCustomer Care Team
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 16 Dec 2024
We would like a discount for our inconvenience. We had no hot water to take a shower in the morning because of something with their plumbing.
Comment from Hotel Management
17 Dec 2024 by Customer Care Team, Hotel Management
Dear Elena, we sincerely apologize for the inconvenience caused by the lack of hot water during your stay. This is certainly not the experience we aim to provide. Please reach out to our front desk or management team directly, and we will be happy to discuss an appropriate resolution. Your comfort and satisfaction are very important to us, and we appreciate your understanding as we work to make this right.Best Regards,Lexen HotelCustomer Care Team
by A verified traveler
Posted 16 Dec 2024
Its was a good experience
Comment from Hotel Management
17 Dec 2024 by Customer Care Team, Hotel Management
Dear Brando, thank you for sharing your feedback! We're glad you had a good experience and hope to welcome you back for an even better stay in the future. Safe travels!Best Regards,Lexen HotelCustomer Care Team
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
by A verified traveler from STUDIO CITY
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Customer Care Team, Hotel Management
Dear Glenn, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Lexen HotelCustomer Care Team
by A verified traveler
Posted 11 Dec 2024
Great
Comment from Hotel Management
12 Dec 2024 by Customer Care Team, Hotel Management
Dear Ainora, thank you! We're so glad you had a great experience and we look forward to welcoming you back soon!Best Regards,Lexen HotelCustomer Care Team
by A verified traveler
Posted 10 Dec 2024
Clean, service was great. Amenities was above and beyond
Comment from Hotel Management
12 Dec 2024 by Customer Care Team, Hotel Management
Dear Danika, thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness, great service, and our amenities. We always strive to provide an exceptional experience, and we're so glad to know we met your expectations. We look forward to welcoming you back for another fantastic stay!Best Regards,Lexen HotelCustomer Care Team
by A verified traveler
Posted 8 Dec 2024
Excellent facilities and cleaner
Comment from Hotel Management
9 Dec 2024 by Customer Care Team, Hotel Management
Dear Dennis, thank you for your kind words! We're thrilled to hear that you found our facilities and cleanliness up to your expectations. We look forward to welcoming you back soon for another great stay!Best Regards,Lexen HotelCustomer Care Team
by A verified traveler
Posted 2 Dec 2024
Overall experience was great
Comment from Hotel Management
3 Dec 2024 by Customer Care Team, Hotel Management
Dear Spencer, thank you for sharing your feedback! We're delighted to hear that your overall experience was great. We hope to have the pleasure of welcoming you back soon for another fantastic stay!Best Regards,Lexen HotelCustomer Care Team
