Ratings based on 966 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Clean and great location!
by A verified traveler
Posted 28 Sep 2024
Really enjoyed our stay, although lift was broken and we were on the 3rd floor and hotel decor a little tired in front laces. The location to explore Santa Monica was great, staff very friendly and rooms well equipped and big. Big issue was no a/c and not able to open window because of noise.
Comment from Hotel Management
28 Sep 2024 by General Manager, Hotel Management
Dear Robert,Thank you for being our guest and sharing your experience. I appreciate your feedback and apologize for any inconvenience with the A/C issues you experienced. I will share this with the maintenance team to make sure it will be looked into. Thank you again and we wish you safe travels home.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Martha,Thank you for allowing us to host you on your recent stay with us and sharing your experience. We appreciate your feedback very much and will share it with the team. We wish you safe travels.
by A verified traveler
Posted 22 Sep 2024
I didn’t like the surprise fees in my stay. I ended up paying more than I thought. Hotel is very outdated. Elevator was out of order. Location was what made the experience better.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Carol,Thank you for choosing the Hotel Carmel in Santa Monica. We take pride in offering genuine and sincere service and if we miss the mark we do our best to make it right. I apologize for the inconvenience with the elevator being out of service and have addressed this issue. We wish you safe travels.
by A verified traveler
Posted 17 Sep 2024
The staff was amazing!
Comment from Hotel Management
17 Sep 2024 by General Manager, Hotel Management
Dear Brandi,Thank you for sharing your feedback on your recent stay with us and I'm happy to hear about our team's delivery of service. I will share this with the team and we wish you safe travels home.
by A verified traveler
Posted 16 Sep 2024
The hotel looks old and not clean
Comment from Hotel Management
17 Sep 2024 by General Manager, Hotel Management
Dear Daniel,Thank you for choosing the Hotel Carmel. I appreciate your feedback and will share it with the team. We wish you safe travels home.
by A verified traveler
Posted 13 Sep 2024
The elevator was not working, you had to walk 4 floors. Staff were less than helpful
Comment from Hotel Management
13 Sep 2024 by General Manager, Hotel Management
Dear Seth,Thank you very much for being our guest and sharing your experience. I apologize for the elevator issues we experienced we are working diligently to get this resolved and we have added extra staff members to assist our guests during this time. I appreciate your feedback and we wish you safe travels.
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Jihna,Thank you for being our guest and sharing your experience on your recent stay with us. I appreciate your feedback and am happy to share with the team. We wish you safe travels.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by General Manager, Hotel Management
Dear Lesli,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by General Manager, Hotel Management
Dear Mary,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.
