Ratings based on 1,000 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2023 on Hotels
Comment from Hotel Management
18 Oct 2023 by Hollywood Inn Express North Management, Hotel Management
Dear Daysi,Thank you for leaving us a rating of your stay with us at Hollywood Inn Express North. We work tirelessly to ensure our guests experience the best hospitality in Hollywood Inn Express North. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit to Hollywood Inn Express North.Warm Regards,Hollywood Inn Express North Management
by A verified traveler
Posted 13 Oct 2023
Parking lot is way to small
Comment from Hotel Management
18 Oct 2023 by Hollywood Inn Express North Management, Hotel Management
Dear Brandy,We appreciate your feedback. We understand that parking can sometimes be limited, and we're actively exploring ways to improve this aspect of our service for a more convenient stay in the future. Thank you for choosing our hotel.Warm Regards,Hollywood Inn Express North Management
by A verified traveler
Posted 9 Oct 2023
Great for a single night stay, had the basics, very clean. Could have had more towels, other than that had a pleasant experience.
Comment from Hotel Management
10 Oct 2023 by Hollywood Inn Express North Management, Hotel Management
Dear Jill,Thank you for sharing your experience with us. We're delighted that you had a pleasant one-night stay and found the room very clean with the basics you needed. Your feedback regarding the towels is noted, and we'll work on ensuring an ample supply for our guests. We appreciate your comments, and we hope to have the opportunity to host you again for another comfortable and enjoyable stay in the future. Thank you for choosing us for your accommodation needs!Best Regards,Hollywood Inn Express North Management
by A verified traveler
Posted 8 Oct 2023
The location of the property in terms of access to the metro and Hollywood is excellent, however the area isnt great with large numbers of homeless.
The beds in the room were comfortable and clean, however the room itself was very dated.
The carpet needed replacing and was stained and had numerous rips in it.
We had a no smoking room supposedly, however it was clear someone had been smoking in the room; we were promised air fresheners, but none appeared.
Ultimately you get what you pay for, although the rate per night isnt exactly cheap.
Comment from Hotel Management
10 Oct 2023 by Hollywood Inn Express North Management, Hotel Management
Dear Anthony,We appreciate your detailed feedback about your stay. We're pleased to hear that you found our location convenient for accessing the metro and Hollywood attractions. However, we apologize for the issues you encountered with the room's condition. Your comments about the carpet and the lingering smell in the no-smoking room are duly noted, and we'll work on improving these aspects. We aim to provide clean and comfortable accommodations, and we're sorry for any shortcomings you experienced. Your input helps us make necessary improvements, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing to stay with us.Sincerely,Hollywood Inn Express North Management
by A verified traveler
Posted 3 Oct 2023
Comment from Hotel Management
6 Oct 2023 by Hollywood Inn Express North Management, Hotel Management
Dear Cendy,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Hollywood Inn Express North.We would love to have your company once again at Hollywood Inn Express North.Best Regards,Hollywood Inn Express North Management
by A verified traveler
Terrible area and poor service
Posted 1 Oct 2023 on HotelsThey gave me a hard time about check in. When i got into the room it was clean. When i went to use the shower, i had no water. when i called they said that they turned the water off for a little bit but had no heads up or warning. Beds were not that comfortable and the parking structure sucks, very difficult to get in and out of. It was loud at night with all the cars and very ghetto area, pictures look a lot nicer than what it is. It’s right in the middle of Thai Town.
Comment from Hotel Management
4 Oct 2023 by Hollywood Inn Express North Management, Hotel Management
Dear Reighn,We apologize for the issues you encountered during your stay. It's disappointing to hear about your check-in experience and the unexpected water interruption. We understand the importance of clear communication and will work on ensuring guests are informed about any maintenance or disruptions in advance. We're also sorry to hear that the beds and parking were not to your satisfaction. Your feedback about the area and noise concerns are noted, and we will continue to work on improving the overall guest experience. We appreciate your input and hope that you might consider giving us another opportunity to provide you with a more positive stay in the future. Thank you for sharing your experience.Warm Regards,Hollywood Inn Express North Management
by A verified traveler
Motel Fix
Posted 30 Sep 2023 on HotelsDisappointed at the lack of simple things like towel racks, decent chairs, lamps of any sort and other usually present items that most hotels have. Desk clerk lacked any real social skills and barely said a word when I arrived and left.
Mostly clean but needs more modern furniture and upgrades to bring it to a Motel 6 level.
Comment from Hotel Management
4 Oct 2023 by Hollywood Inn Express North Management, Hotel Management
Dear Joe,Thank you for taking the time to share your feedback. We appreciate your observations and apologize for any disappointment you experienced during your stay. Your comments regarding the absence of certain amenities and the level of service provided are duly noted. We are committed to continuous improvement and will consider your input as we work on enhancing our facilities and service standards. Our goal is to provide a comfortable and welcoming experience for all our guests. Thank you for your valuable feedback.Warm Regards,Hollywood Inn Express North Management
by A verified traveler
Posted 30 Sep 2023
Receptionist was so rude!
Comment from Hotel Management
4 Oct 2023 by Hollywood Inn Express North Management, Hotel Management
Dear Dina,We deeply regret to hear about your negative encounter with our receptionist. Providing courteous and helpful service is a top priority for us, and we apologize for any inconvenience you experienced. Your feedback is essential in helping us address areas where we can improve. We will address this issue with our team to ensure that all our guests receive the warm and respectful service they deserve. We appreciate your feedback and hope that you might give us another opportunity to provide you with a more positive and pleasant experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hollywood Inn Express North Management
by A verified traveler
Great staff, spacious clean rooms good value.
Posted 28 Sep 2023 on HotelsGreat staff #1, spacious, clean, secure rooms and grounds. Easy secured parking. Great value for the Hollywood location.
This is a nice quiet space, very adult, families/kids not so good for that, as grounds are small, there is a pool, and attractions are a bit far.
Comment from Hotel Management
3 Oct 2023 by Hollywood Inn Express North Management, Hotel Management
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback. We're delighted to hear that you appreciated our staff, spacious and clean rooms, and the overall value we offer. We aim to provide a peaceful environment for our guests. We hope to welcome you back for another enjoyable stay. Safe travels!Warm Regards,Hollywood Inn Express North Management
by A verified traveler
Rude front desk staff/double booked rolm
Posted 28 Sep 2023 on HotelsHotel staff was rude and double booked my room. He gave me a used room and I decided not to stay there.
Hotel wouldn’t also give me a refund, I am still fighting the charge for a refund.
Comment from Hotel Management
29 Sep 2023 by Hollywood Inn Express North Management, Hotel Management
It was not double booked or overbooked. There was a system glitch and guest was assigned to a room that they were not supposed to be assigned. Front desk corrected the mistake right away and offered them the room they booked. The guest decided not to stay. We had the guest room ready to cehck in. We apologided for the msitake.
