Ratings based on 287 Verified Reviews
3.8 Room cleanliness
3.4 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
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by A verified traveler
Posted 28 Oct 2024
I’ve stayed at this property a few times now. It’s always very clean and the location is perfect.
by A verified traveler
Posted 25 Oct 2024
Felt like i was staying in someone's rundown apartment, all the way to the random 2 forks and a knife by the sink. Was afraid to walk on the floor barefoot. The shower curtain was so far from the shower that the bathroom floor was completely soaked. Big disappointment
by A verified traveler
Posted 24 Oct 2024
I went to a concert at The Hollywood Bowl and enjoyed the 25 minute stroll from the hotel to the venue. The access to Yamashire is unequalled and the dining experience was 5 star, absolutely incredible views and fantastic scenery and great service and delightful food!
by A verified traveler
Posted 21 Oct 2024
Like Hollywood itself, the promo reel for this hotel is fairly airbrushed. We had a clean, very spacious one bedroom which was ideally situated near the Hollywood Bowl. We ended walking back to the hotel after our concert but note, it is a fairly steep endeavour. It was worth it though as ride-share looked to be at least an hour wait for such a short distance. Read others reviews to decide whether this Hotel will suit your expectations. Hollywood Hills Hotel was great for us as we only needed it for one night. Be patient for your room key to be sent as it literally is sent to you just before check-in. For international travellers, you will a full on plan for your phone that allows DMs to your phone number. Communication with staff by email was very good with a quick response time.
by A verified traveler
Posted 28 Sep 2024
This hotel is not only a deal, but the views of Hollywood are amazing...and the location is excellent.
Comment from Hotel Management
30 Sep 2024 by Geraldine B., Hotel Management
Thank you for your fantastic review! We're thrilled you enjoyed the incredible views of Hollywood and found our location to be excellent. It's great to hear that you felt your stay was a good deal as well. We look forward to welcoming you back for another memorable visit soon!
by A verified traveler
Posted 25 Sep 2024
The room did not look what was advertised,
Very hard to find location and room was very hard walk up down old stairs.
There is no lobby or front desk.
Staff is gone after 5:30pm so good luck getting towels and help.
Over all not happy with experience
Comment from Hotel Management
30 Sep 2024 by Geraldine B, Hotel Management
Thank you for sharing your feedback with us. I’m sorry to hear that your stay didn’t meet your expectations. We strive to provide an accurate representation of our property, and I apologize if the room didn’t match what you anticipated. I understand that the stairs and lack of a front desk presented challenges during your stay, and I’m sorry for the inconvenience this caused.If you would consider giving us another chance, I’d be happy to personally assist with any arrangements to ensure a smoother experience.
by A verified traveler
Posted 11 Sep 2024
I actually liked this slightly seedy hotel.
For these reasons, I would book this place again:
Because it overlooked the other close by buildings and out over Hollywood. The room was large and comfortable w a kitchen and supplies. I also had a sentimental reason for wanting to try it out as my husband and I had been at both Yamashiro's and the Magic Castle many times in the past. The price was reasonable.
The bathroom left a lot to be desired as the tub was strangely corroded.
I would have loved to be informed that there was no elevator and the only way to the rooms were stairs...at night with luggage.
I would have also loved more and better directions to get to the rooms. There was no one to help in person -
I found myself at the Yamashiro's valet area where a valet was not friendly and just asked me to drive out but had no empathy for my looking for the rooms at night. I guess he was busy but it was slightly scary for a single woman at night.
Comment from Hotel Management
30 Sep 2024 by Geraldine B, Hotel Management
Thank you for sharing your detailed feedback with us. I’m glad to hear that you found value in the location, spaciousness of the room, and that our hotel held some sentimental significance for you. It's great that you enjoyed the views over Hollywood as well.I do apologize for the concerns you raised and we understand how important clear directions and assistance are, especially for a solo traveler at night and we are reviewing for improvement.We hope to have the opportunity to welcome you back with a more seamless visit in the future.
by A verified traveler
Posted 5 Sep 2024
Staffing was great! Very helpful and responsive. Overall the property was great. There were some areas that looked to be under construction but it did not affect our stay. Beautiful restaurant connected to the property too that is worth a visit. We will definitely be back to this hotel space in our future traveling!
Comment from Hotel Management
9 Sep 2024 by Geraldine B., Hotel Management
Thank you so much for your glowing review! I’m thrilled to hear that our staff made such a positive impression and that you found them helpful and responsive. We truly appreciate your understanding of the construction areas, and we're glad it didn’t impact your stay.It’s wonderful to know that you enjoyed the restaurant as well—we agree, it's definitely a gem worth visiting! We can’t wait to welcome you back on your future travels.
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
30 Sep 2024 by Geraldine B, Hotel Management
Thank you for taking the time to leave a review. We're sorry to hear that your experience didn’t meet expectations. We’ve reached out to you directly to better understand what went wrong and how we can make it right. Your feedback is important to us, and we hope to have the chance to provide you with a much-improved stay in the future.
