Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the wonderful 5/5 review! We’re so happy to hear you had a great experience with us. Your feedback motivates our team to continue providing top-notch service and comfort. We look forward to welcoming you back for another fantastic stay. Sincerely, Hotel Manager
by A verified traveler
Posted 11 Dec 2024
When we arrive property was under construction and didn’t offer anything for the inconvenience. Pool was closed at 8 when advised it was going to stay open later due to the inconvenience. If I was aware of the property being under construction I wouldn’t have booked. Or at least if they made the experience of staying her feel better and not like a job site then I would recommend it however it did not feel this way.
Comment from Hotel Management
11 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience caused by the construction and pool closure during your stay. We understand how important a comfortable experience is and regret that we didn't meet your expectations. We appreciate your feedback and will work to improve communication for future guests.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We’re glad to hear you had a positive stay. We strive to provide a great experience and would love to know if there’s anything we can improve for your next visit. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Dec 2024
dirty bath towels and bathroom sink sewer back feeding
Comment from Hotel Management
3 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered with the cleanliness of the towels and the bathroom sink. This is certainly not the experience we strive to provide. We will address these concerns with our housekeeping and maintenance teams to ensure this does not happen again.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Luis,Thank you, Luis, for your 5-star review on Expedia! We're thrilled to hear you had such a positive experience. Your satisfaction means the world to us, and we hope to welcome you back for another fantastic stay soon.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Angel,Thank you for the 5-star review, Angel! We’re so glad to hear you had a wonderful experience. We look forward to hosting you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Nov 2024
Good area
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Julio,Thank you for your feedback! We're glad you enjoyed the location and hope to welcome you back for an even better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Quick and easy check in.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Jaime,Thank you for your review! We're glad you enjoyed a quick and easy check-in experience. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
Pleasant stay
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the 5-star review! We're glad to know you had a pleasant stay with us. Your satisfaction means a lot, and we look forward to welcoming you back for another enjoyable visit!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Janet,Thank you for your review, Janet! We're glad to hear you had a positive experience overall. If there’s anything we can do to make your next stay a 5 out of 5, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
