Ratings based on 219 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Great needs more toilet paper tho lol
Comment from Hotel Management
13 Nov 2024 by Corporate Housing, Hotel Management
Thank you for staying with us. Since this is a self service apartment , we only provide a starter pack which you will have to buy if it runs out. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
by A verified traveler
Posted 12 Nov 2024
Everything was clean and new and the folks that manage the property communicated well and exceeded my expectations.
I will be staying at the apartment the next time I am in West Hollywood..
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Thank you, Henry. We are glad that you enjoyed your stay with us! We look forward to hosting you again on your next trip.
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Jo, Hotel Management
We appreciate the perfect rating, Jithu. We look forward to hosting you again!
by A verified traveler
Posted 7 Jul 2024
The apartment is big and the neighbourhood is good.
There is room for improvement in terms of cleanliness.
The communication with the owners was very good and they helped us with anything we needed.
Comment from Hotel Management
7 Jul 2024 by Pelican Residence, Hotel Management
Here's a response to the review:"Thank you for your feedback! We're glad to hear you enjoyed the size of the apartment and the neighborhood. We appreciate your comments on cleanliness and will work on improving it. We're also pleased that our communication and assistance met your expectations. We hope to host you again in the future!"
by A verified traveler
Posted 20 May 2024
It’s an average property through and through. Check in was very complicated and there seems to be two different point of contacts and little confusing as to who to contact when. The apartment we were on was level 5 and street facing and it was CRAZY noisy. We have an infant who woke up few times in the night due to noise. Otherwise, their supplies are all limited including toilet paper, kitchen towel or towel. We stayed for a week and ended up getting our own toilet paper and kitchen towels. We would not stay here again for this price. Otherwise it’s in a convenient location to get Hollywood, Griffith observatory, rodeo drive etc etc. we did Disney on mid week and one way was 90 mins in off peak hours. This is very far from Disney.
Comment from Hotel Management
20 May 2024 by Pelican Residences, Hotel Management
Thank you for your feedback. We appreciate you taking the time to share your experience. We’d like to clarify that our property is an apartment rental, not a hotel. As such, we provide a starter kit of essential supplies like toilet paper and kitchen towels. For longer stays, guests may need to purchase additional supplies once the starter kit is depleted.Regarding the contact information, we strive to make it clear who to reach out to for assistance. We have onsite staff available for immediate help and a reservations team for any questions about your stay.We apologize for the noise disturbance you experienced. While we can't control street noise, we understand how important a quiet environment is, especially with an infant.Thank you for highlighting our convenient location. We hope you enjoyed your time visiting Hollywood, Griffith Observatory, Rodeo Drive, and Disneyland despite the distance.We value your feedback and will use it to improve our services.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Jo, Hotel Management
Thank you for the 5-star ratings. We are glad that you enjoy your stay!
by A verified traveler
Posted 14 Apr 2024 on Hotels
The location is great. The water preassure of the shower is awful. The beds are small.
Comment from Hotel Management
14 Apr 2024 by Jo, Hotel Management
Hi! We appreciate your time in writing this review. Since you posted this anonymously, we cannot confirm your booking or validate your claims. We are wondering what beds you are referring to. We have standard king, queen, and double beds, and it is specifically indicated in our listings.
by A verified traveler
Posted 11 Mar 2024
The apartment location was good for what we wanted, 40ish minute walk into the heart of west hollywood. The size of the apartment is great, but it definitely needs some work. lots of scuffs and marks on the walls, a piece of flooring coming up and it rained so we had a leak in the ceiling in the upstairs bedroom. Sheets and towels were all clean and lots of extras.
Comment from Hotel Management
11 Mar 2024 by Jo, Hotel Management
Thank you for your review. We are working to address the issues mentioned.
by A verified traveler
Posted 17 Jan 2024
It was nice that it was quiet and clean
Comment from Hotel Management
17 Jan 2024 by Hotel Management, Hotel Management
Thank you, we are glad you enjoyed your stay with us! We look forward to hosting you again on your next trip.
by A verified traveler
Posted 19 Dec 2023
It’s a clean apartment however there are a lot to be desired.
Carpet looks pretty old and dark. They say there hs a sofa bed but when you sit or sleep on it you feel the frame of the sofa. The bedroom downstairs have a constant noise that is non stop.
Bathrooms are okay, hot water takes a long time to come up.
Bedding feels it’s been used for a decade or more so is the mattress
Comment from Hotel Management
19 Dec 2023 by Jo, Hotel Management
Hi Liu, Thank you for taking the time to write your review. We wish you had shared these issues with us during your stay so we could have assisted you.
