Ratings based on 963 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Great location and good service. Would recommend it.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Clive, We are thrilled you enjoyed your stay at Hampton Inn & Suites Santa Monica. It’s great to hear that the location and service met your expectations. Thank you for recommending us to others. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 16 Nov 2024
This hotel was very nice in a great location. They were able to provide a crib for my baby. Room was clean, continental breakfast was good. Easy valet parking situation.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Sarah, it’s great to know you had a pleasant stay at Hampton Inn & Suites Santa Monica. The accommodations and convenient valet service are aspects we take pride in. Thank you for sharing your experience.
by A verified traveler
Posted 11 Nov 2024
Close to Santa Monica pier, dining options.
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Jocelyn, it’s wonderful to hear you had a great time at Hampton Inn & Suites Santa Monica. The proximity to the pier and dining options truly adds to the experience. We're looking forward to welcoming you back.
by A verified traveler
Posted 9 Nov 2024
The beach was fun.
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Rhonda, we're thrilled you enjoyed your stay at Hampton Inn & Suites Santa Monica. It's wonderful to hear you had a great time at the beach. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Susan, thank you for staying with us at Hampton Inn & Suites Santa Monica. We're thrilled to know you enjoyed your time with us and hope to welcome you back soon.
by A verified traveler
Posted 31 Oct 2024
Nice place
Comment from Hotel Management
2 Nov 2024 by Customer Service, Hotel Management
Pamela, it’s wonderful to hear you had a great time at Hampton Inn & Suites Santa Monica. We hope to welcome you back soon!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Customer Service, Hotel Management
Christina, thank you for staying with us at Hampton Inn & Suites Santa Monica. We're delighted to know you enjoyed your experience.
by A verified traveler
Posted 28 Oct 2024
You can here next door room noise.
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Richar, it’s unfortunate that there was an issue with noise during your stay. We encourage guests to let our team members know of any concerns, so they can help make your stay more comfortable. Your feedback is important, and we appreciate you sharing your experience.
by A verified traveler
Posted 27 Oct 2024
Staff were excellent, great location for Santa Monica and the room was vast and balcony lovely to have.
24 hour coffee a nice touch and gym/pool/hot tub nice to have access to.
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Holly, it’s wonderful to hear you had a great time at Hampton Inn & Suites Santa Monica. The team is thrilled to know that you appreciated their efforts and enjoyed our amenities. We're delighted that the location suited your needs and that you loved the room and balcony. We hope to welcome you back soon!
by A verified traveler
Posted 27 Oct 2024
I called the front desk to ask if housekeeping places new linen on the bed when they turn the rooms. I was told that they do. After housekeeping came by, I realized that the same stain that was on the sheets upon checking in was still there. Watermarks remained on the night stands. Disappointing. Nobody wants to be lied to. You’re primarily paying for location here.
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Sydney, the cleanliness of a room is important, and it’s unfortunate that your expectations were not met. The team is always willing to assist and make sure each guest feels comfortable. It’s appreciated that you chose this location, and your feedback is valued. Your thoughts will help improve future guest experiences.
