Ratings based on 956 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 23 Nov 2024
Staff was amazing. I wish housekeeping came earlier. They still hadn't cleaned rooms by 4:30pm.
Comment from Hotel Management
24 Nov 2024 by Assistant Front Office Manager , Hotel Management
Dear valued guest, thank you for taking the time to leave us your honest review. We are happy to hear that you enjoyed our wonderful staff. We do apologize if Housekeeping serviced the room later than expected - the next time you decide to stay with us, our Housekeeping Team can service it at a specific time, upon your request. We hope to welcome you back again!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Assistant Front Office Manager , Hotel Management
Dear valued guest,We hope you enjoyed your stay at the Hollywood VOLUME. Please don't hesitate to reach out for any additional feedback, as your opinion is important to us.
by A verified traveler
Posted 19 Nov 2024
I paid $600 on Expedia for 4 nights at this hotel.
When I checked in, they charged me another $114 in the form of a “destination fee”, plus another $19 that just called “fees”.
So that’s a total of $123 in fees on top of the original $600 I paid on Expedia, which is supposed to include taxes and fees. This is extremely annoying and makes it very difficult to plan your vacation.
Then they give you a $30-coupon to use at their bar. We ordered two glasses of wine. They said, we could only order one glass of wine with the coupon, and only a specific one (so we couldn’t choose). So we ordered a separate glass of wine. The lady at the bar poured more into the “paid” glass than into the “coupon” glass, explaining to us that with the coupon you get “a small glass” of wine. The situation was utterly absurd. Just spare me the nonsense and charge me for the wine (fun fact: the wine tasted like crap).
Then they also give you coupons for movie tickets at the chinese theater. Only thing is: they’re not valid for IMAX. In other words: not valid for THE chinese theater.
The whole experience was ridiculous.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Assistant Front Office Manager , Hotel Management
Dear valued guest,Thank you for leaving us your honest review. Please don't hesitate to reach out for any additional feedback, and we hope we can welcome you back in the near future for another great stay!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Assistant Front Office Manager , Hotel Management
Dear valued guest,We hope you enjoyed your stay at the Hollywood VOLUME. Please don't hesitate to reach out for any additional feedback, as your opinion is important to us.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Assistant Front Office Manager , Hotel Management
Dear valued guest,We hope you enjoyed your stay at the Hollywood VOLUME. Please don't hesitate to reach out for any additional feedback, as your opinion is important to us.
by A verified traveler from Anaheim
Posted 15 Nov 2024
Keep a plan for if your room isn't ready yet. You can check in your luggage while you wait & go have a drink somewhere off the property.
Great Suite rooms with cool views. Lots to uber to nearby. Great property for a quick stay.
Comment from Hotel Management
24 Nov 2024 by Assistant Front Office Manager , Hotel Management
Dear valued guest,Thank you kindly for leaving us your high rated review. Please know that your feedback is important to us, and we are glad you enjoyed our great views and one bedroom suite rooms. We hope to welcome you back!
by A verified traveler from Cerritos
Posted 13 Nov 2024
Did not receive VIP amenity or upgrade. Was supposed to have room with a view and did not get that. No closets, fridge, or drawers Room was super dark. Limited food choices with no room service
by A verified traveler
Posted 12 Nov 2024
Check and checkout was easy!
Unfortunately the restaurant attached to the hotel was very expensive and not amazing food .. the atmosphere was good!
by A verified traveler from Cypress
Posted 10 Nov 2024
Great! Addition of mini fridge in room would make it fantastic
Comment from Hotel Management
24 Nov 2024 by Assistant Front Office Manager , Hotel Management
Dear valued guest,Thank you for leaving us your honest review. Please know that we do have mini-fridges upon request. We hope to welcome you back in the near future for another great stay!
