Ratings based on 2,074 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
The rooms are old and dirty
Comment from Hotel Management
17 Jan 2025 by Glendale Hotel Management, Hotel Management
Dear Fernando,We sincerely apologize for the experience you had during your stay. Cleanliness and comfort are top priorities for us, and we are sorry that your room did not meet your expectations. We appreciate your feedback and will address the concerns you've mentioned with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Glendale Hotel Management
by A verified traveler
Posted 15 Jan 2025
The only bad thing is you have to pay for parking 15 per day.
Comment from Hotel Management
17 Jan 2025 by Glendale Hotel Management, Hotel Management
Dear Marta,Thank you for sharing your feedback! We’re glad to hear you had an overall positive experience with us. We understand that parking fees can be an inconvenience, and we appreciate your understanding. Your comments are valuable, and we will continue to evaluate our offerings to ensure the best possible experience for our guests. We hope to welcome you back soon!Kind Regards,Glendale Hotel Management
by A verified traveler
Posted 15 Jan 2025
Staff was friendly and helpful
Comment from Hotel Management
17 Jan 2025 by Glendale Hotel Management, Hotel Management
Dear James,Thank you for your feedback! We’re so pleased to hear that our staff made a positive impression with their friendliness and helpfulness. Providing excellent service is our top priority, and we’re glad we could make your stay enjoyable. We look forward to welcoming you back in the future!Kind Regards,Glendale Hotel Management
by A verified traveler
Posted 15 Jan 2025
Shower needs some maintenance. A lot of leaking. Spout doesn't close properly when turning shower head on
Comment from Hotel Management
16 Jan 2025 by Glendale Hotel Management, Hotel Management
Dear B. Elizabeth,Thank you for sharing your feedback. We apologize for the issues you experienced with the shower, especially the leaking and difficulty with the spout. We take maintenance concerns seriously and will make sure to address this promptly. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience during your next stay.Sincerely,Glendale Hotel Management
by A verified traveler
Posted 14 Jan 2025
Beds were not comfortable at all..
Comment from Hotel Management
16 Jan 2025 by Glendale Hotel Management, Hotel Management
Dear Roland,Thank you for your feedback. We're sorry to hear that the beds were not comfortable during your stay. Your comfort is important to us, and we will certainly look into this issue to make improvements. We appreciate you bringing it to our attention and hope to provide you with a better experience next time.Sincerely,Glendale Hotel Management
by A verified traveler from WOODSTOCK
Posted 13 Jan 2025
Great Service!
Comment from Hotel Management
15 Jan 2025 by Glendale Hotel Management, Hotel Management
Dear Paylak,Thank you for your positive feedback! We're so glad to hear that you received great service during your stay. We always strive to provide the best experience possible and appreciate your kind words. We look forward to welcoming you again!Kind Regards,Glendale Hotel Management
by A verified traveler from west milford
Posted 13 Jan 2025
Couldn't get to the property because LA was on fire. Expedia still changed me $100 cancellation fee (as if I was at fault for the cancellation, even though everything was being evacuated). And the hotel still changed me.
Comment from Hotel Management
13 Jan 2025 by Front Desk, Hotel Management
Dear Guest, We apologize for the inconvenience caused to you. We like to inform you that, we already refunded your first night's charge. It takes 2-7 business days to return the refund money. Thanks for booking with us.
by A verified traveler
Posted 12 Jan 2025
Convenience, cleanliness, quiet, good amenities, nice staff
Comment from Hotel Management
15 Jan 2025 by Glendale Hotel Management, Hotel Management
Dear Rhonda,Thank you for your wonderful feedback! We're so glad to hear that you appreciated the convenience, cleanliness, and quiet atmosphere of the hotel. It's great to know that the amenities met your expectations and that our staff provided you with a positive experience. We hope to welcome you back for another stay soon!Kind Regards,Glendale Hotel Management
by A verified traveler from Altadena
Posted 11 Jan 2025
I think they have bed bugs. We stayed for 2 nights and my son and I woke up with red bites on our necks. We asked the employee at the reception but he said he didn’t know he worked nights and to go back and complain after 8:30 😩
Comment from Hotel Management
15 Jan 2025 by Glendale Hotel Management, Hotel Management
Dear Iris,We are truly sorry to hear about your experience, and we understand how distressing it must have been. Bed bug issues are a serious concern, and we take these reports very seriously. We apologize for the response you received at the front desk, as it should have been more helpful and immediate. I encourage you to contact the hotel directly or reach out to management so that this can be thoroughly investigated, and any necessary actions can be taken. We appreciate you bringing this matter to our attention, and we hope you receive the appropriate support moving forward.SincerelyGlendale Hotel Management
by A verified traveler
Posted 9 Jan 2025
the walls are thin. you can hear people upstairs walking, and people next door coughing. the place is clean. parking is a little tight, i have a half ton truck and i could barely fit in the parking spot, but then again that seems to be a common theme in big city parking spots. would i stay here again, yes, mainly because of the cleanliness and convenience of how close it is to universal studios.
Comment from Hotel Management
13 Jan 2025 by Glendale Hotel Management, Hotel Management
Dear Richard,Thank you for sharing your feedback! We're glad to hear that you appreciated the cleanliness and the convenience of our location near Universal Studios. We do understand that parking can be a bit tight, especially with larger vehicles, and we apologize for any inconvenience. We're also sorry to hear that noise from neighboring rooms impacted your stay. Your comments are valuable, and we’ll continue to work on improving our guests' experience. We hope to welcome you again for another stay!Kind Regards,Glendale Hotel Management
