Ratings based on 873 Verified Reviews

4.7 out of 5
90% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 24 Oct 2024
Amazing staff
5 out of 5
by A verified traveler

Posted 21 Oct 2024
The staff is exceptional.
5 out of 5
by A verified traveler

Posted 9 Oct 2024
Beautiful property!
5 out of 5
by A verified traveler

Posted 9 Oct 2024
Beautiful Hotel!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Sep 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Sep 2024
5 out of 5
by A verified traveler

Posted 24 Aug 2024
Great place to unwind and relax
Comment from Hotel Management
3 Oct 2024 by Jenny Simonson, Hotel Management
Dear Caroline,Thank you for your review! Agreed, whether it is in our 40,000 square foot spa or on our new pool, The Cove, there is always a perfect place to unwind and relax!We can't wait to welcome you back!Best regards,Jenny SimonsonHotel Manager
5 out of 5
by A verified traveler

Posted 12 Aug 2024
Everything was spectacular
1 out of 5
by A verified traveler

Marijuana smoke filled room

Posted 1 Aug 2024 on Hotels
We arrived in the afternoon and the facility was very nice. After we returned from dinner our room and the surrounding hallway was filled with marijuana smell and we could not bear to stay in the room. Notified the staff and they said it would be taken care of. An hour later the smell was mostly gone. At midnight our room filled with marijuana smell again and my wife and 12-year old child were unable to sleep for some time.
Comment from Hotel Management
2 Aug 2024 by Jenny Simonson, Hotel Management
Hi William,Thank you for sharing your feedback. We’d love to learn more about your experience. Please reach out to me at 818-575-3004 and I would be happy to discuss this further.Warm regards,Jenny Simonson Hotel Manager
2 out of 5
by A verified traveler

Posted 24 Jul 2024
The shower was plugged and it took them 2 days to repair. We had to bathe in 4 inches of backed up water. Then, on our last night the power went out for approximately 45m. This was a planned outage, yet no one informed me at time of booking. Lastly, the water fall is so dirty and need to be cleaned.
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