Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great value and terrific property!!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Daniel - Guest Experience Manager, Hotel Management
Dear William,Thank you for leaving us a review of your stay with us here at the Fairmont Miramar Hotel & Bungalows. We are delighted to hear that you had a great stay and hope to see you again in the near future. Cheers!
by A verified traveler
Posted 12 Nov 2024
The staff were outstanding.
Comment from Hotel Management
17 Nov 2024 by Daniel - Guest Experience Manager, Hotel Management
Dear Richard,Thank you for leaving us a review of your experience. We are delighted to hear that the staff were of service to you and went above and beyond expectation.We value your feedback greatly and hope to see you again very soon. Cheers!
by A verified traveler
Posted 9 Nov 2024
We were in an ocean view room with a king bed only to realize that a club in front of the hotel blasts music until 2am. We were moved, but to a room without a view of the ocean and with two twin beds. It should really be disclosed when booking that this is an issue. We were told the night we called that a handful of other people had called that night to complain.
Comment from Hotel Management
17 Nov 2024 by Daniel - Guest Experience Manager, Hotel Management
Dear Jennifer,Thank you for sharing your feedback. We're truly sorry to hear that your stay was impacted by noise disturbances. We understand how important a peaceful night’s sleep is, especially when you're expecting an ocean view and a king bed. We apologize for the inconvenience of being moved to a different room that didn't meet your expectations.We’re glad we were able to assist with moving you to a quieter room, and we’ll certainly take your comments into account to improve the overall guest experience. We hope to have the opportunity to welcome you back under better circumstances in the future. Once again, my sincerest apologies for the issues you encountered.
by A verified traveler
Posted 4 Nov 2024
Wonderful spot and great service.
Comment from Hotel Management
6 Nov 2024 by Andrew Lazowski, Hotel Management
Hello Sean,We appreciate your kind words!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Andrew Lazowski, Hotel Management
Hello Nancy,Thank you for the review!
by A verified traveler
Posted 31 Oct 2024
Beautiful grounds, friendly service and great location. We enjoyed using the complimentary bikes as well. Rooms were a bit tired but the bed was comfortable.
Comment from Hotel Management
1 Nov 2024 by Daniel - Guest Experience Manager, Hotel Management
Dear Ellen, Thank you for your kind review! We're thrilled to hear you enjoyed our beautiful grounds and friendly service, as well as our complimentary bicycles. We appreciate your feedback about the rooms and will take it into consideration as we work to enhance our guests' experience. We hope to welcome you back soon for another stay!Warm regards,
by A verified traveler
Posted 30 Oct 2024
The service was impeccable. The only downside was that I was told at the front desk that the only VIP benefit they would give me was the $84 credit.
Comment from Hotel Management
1 Nov 2024 by Daniel - Guest Experience Manager, Hotel Management
Dear Todd, Thank you for leaving us a review of your experience! We are delighted to hear that you had a wonderful time and received impeccable service. I do apologize for any confusion regarding the VIP benefits attached to your Expedia account. The benefits can vary per reservation and many benefits, such as upgrades, are subject to change and availability. We hope you come visit us again sometime soon!Warm regards,
by A verified traveler from orlando
Posted 30 Oct 2024
It wasn't Fairmont standards.
Comment from Hotel Management
1 Nov 2024 by Daniel - Guest Experience Manager, Hotel Management
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us. Our team works hard to provide excellent service, and it’s great to know that it made a positive impact on your experience. We're not certain what standards you are mentioning in your comment but feel free to reach out to us directly if we can help clarify anything for you.We appreciate your feedback and look forward to welcoming you back to the Fairmont Miramar in the future!
by A verified traveler
Posted 29 Oct 2024
Property is worn, poor maintenance, poor service, bath towels feel like floor rags perhaps because they worn out, old, used too many times. Too many problems to waste my time commenting on them
Comment from Hotel Management
31 Oct 2024 by Andrew Lazowski, Hotel Management
Hello Vinh,Thank you for taking the time to provide us with your feedback. We’re truly sorry that your stay did not meet expectations, especially regarding the condition of our property, the quality of our linens, and the service you experienced. Please know that we take comments like yours seriously, and we are working to address these areas to ensure all guests receive the quality and comfort they deserve. Your feedback is invaluable to us as we prioritize improvements, and we hope for the opportunity to provide a better experience on your next visit.
