Ratings based on 670 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
El trato de la persona que nos recibió fue muy malo, descortés e intransigente. Dijo que la tarjeta estaba declinada cuando estaba intentando hacer el cargo de manera incorrecta.
Nadie nos pudo atender en idioma español.
by A verified traveler
Posted 11 Jan 2025
Checking was long delayed process.
by A verified traveler from Hialeah
Posted 4 Jan 2025
Everything was excellent; the only problem was check-in. We arrived around 12:30 AM and had to wait about 20 minutes because the front door was locked.
by A verified traveler from Fernley
Posted 3 Jan 2025
Disappointed that coffee wasn’t available in the lobby 24/7. Continental breakfast was average offerings but not great, ran out of a lot of things quickly, given it was a holiday week I think they should have been better prepared to accommodate a full house. Although I respect the policy to cut down on waste when it comes to maid services I was disappointed that we asked specifically for our room to be cleaned and told they could not guarantee it as well as knowing our hotel stay was a week so it would be nice to at least receive new towels and have our trash dumped. In one of our rooms the shower remained luke warm and in the other the toilet didn’t flush. And while I’m being picky I also noticed cleaner on the Kleenex and had to throw away several tissues before getting to one that didn’t have the blue cleaner on it. This stay was disappointing.
by A verified traveler
Posted 31 Dec 2024
Customer service was amazing! Smooth check in. Staff are friendly!
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 30 Dec 2024
All was good
by A verified traveler
Posted 27 Dec 2024
by A verified traveler from sunnyvale
Posted 26 Dec 2024
Staff welcome with smile , hotel is in good condition, room is clean and well maintained
by A verified traveler from West Covina
Posted 24 Dec 2024
