Ratings based on 307 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Very hospitable service.
Comment from Hotel Management
22 Nov 2024 by Stephen Parker, Hotel Management
Thank you for your kind words! I’m delighted to hear you enjoyed our hospitable service. We look forward to welcoming you back for another excellent stay!Stephen ParkerGuest Experience Manager
by A verified traveler from Seattle
Posted 22 Nov 2024
Great
Comment from Hotel Management
22 Nov 2024 by Stephen Parker, Hotel Management
Thank you for your great feedback! We’re so glad you enjoyed your stay and look forward to welcoming you back in the future!Stephen ParkerGuest Experience Manager
by A verified traveler
Posted 21 Nov 2024
Excellent
Comment from Hotel Management
21 Nov 2024 by Stephen Parker, Hotel Management
Thank you for your excellent feedback! We’re thrilled to hear you had a wonderful stay and look forward to welcoming you back soon!Stephen ParkerGuest Experience Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Stephen Parker, Hotel Management
Thank you for your feedback! We’re glad to hear you had a positive experience overall. If there’s anything we can improve to make your next stay even better, we’d love to hear your suggestions.Stephen ParkerGuest Experience Manager
by A verified traveler from Tomball
Posted 17 Nov 2024
Loved my experience
Comment from Hotel Management
17 Nov 2024 by Stephen Parker, Hotel Management
Thank you for your wonderful feedback! I’m thrilled to hear you had such a positive experience with us. We look forward to welcoming you back for another fantastic stay!Stephen ParkerGuest Experience Manager
by A verified traveler
Posted 16 Nov 2024
overall is ok，sound isolation is not good, i could hear the snooze sound from next room lmao
Comment from Hotel Management
17 Nov 2024 by Stephen Parker, Hotel Management
Thank you for sharing your experience! I’m glad to hear your stay was overall okay, though I apologize for the noise issues. We understand how important sound insulation is for a restful stay and will continue working on ways to improve this.We hope to have the chance to welcome you back for a quieter and more comfortable visit!Stephen ParkerGuest Experience Manager
by A verified traveler
Posted 14 Nov 2024
Great spot; easily accessible to everything; clean
Comment from Hotel Management
14 Nov 2024 by Stephen Parker, Hotel Management
Thank you for your kind words! I’m delighted you enjoyed our convenient location and cleanliness. We look forward to welcoming you back soon for another fantastic stay!Stephen ParkerGuest Experience Manager
by A verified traveler
Posted 14 Nov 2024
First I can hear every car driving on Santa Monica Blvd literally all night. The glass windows are useless. Can’t sleep well.
Second this hotel uses passcode for door entrance. I was locked out of my room three times a night, hate it when I had to go down 6 times to figure out how to get into my own room. The front desk guy (the young guy with curly hair) was nice and helpful but still this shouldn’t be an issue at first place.
The while older reception guy was not very welcoming.
Comment from Hotel Management
14 Nov 2024 by Stephen Parker, Hotel Management
Thank you for your detailed feedback. I apologize for the noise issues from Santa Monica Blvd and the frustration with the passcode entry system. A restful, convenient stay is what we aim to provide, and I regret that these issues impacted your experience. I’ll share your comments with our team to explore soundproofing improvements and look into how we can improve reliability with the room entry system. I’m glad to hear our staff member did their best to assist you, and I’ll ensure the entire team is reminded of our commitment to welcoming every guest warmly.Thank you again for sharing your experience with us, and we hope to welcome you back with a much-improved stay.Stephen ParkerGuest Experience Manager
by A verified traveler
Posted 12 Nov 2024
My room was on Santa Monica Blvd. Unbearable noise day and night.
Comment from Hotel Management
12 Nov 2024 by Stephen Parker, Hotel Management
Thank you for letting us know about your experience. I’m sorry to hear that noise from Santa Monica Blvd impacted your stay. We’re continuously exploring ways to improve soundproofing for rooms along the boulevard, and earplugs are available to help guests rest more comfortably. Please feel free to reach out to us directly next time, and we’ll do our best to arrange a quieter room location for you.We hope to have the chance to provide you with a more restful experience in the future.Stephen ParkerGuest Experience Manager
by A verified traveler
Posted 11 Nov 2024
Really nice staff but hotel was not the cleanest.
Comment from Hotel Management
12 Nov 2024 by Stephen Parker, Hotel Management
Thank you for your honest feedback. I’m glad to hear our team made a positive impression, but I apologize that we didn’t meet your expectations for cleanliness. We take this seriously, and I’ll make sure your comments are shared with our housekeeping team to address and improve this aspect.We hope to have the opportunity to provide a cleaner, more comfortable experience on your next stay.Stephen ParkerGuest Experience Manager
