Ratings based on 969 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 25 Nov 2024
Soft bed. No dishes or pots with the range.
Comment from Hotel Management
26 Nov 2024 by Hotel Management , Hotel Management
Dear Charles, Thank you for sharing your feedback. We are glad to hear that you found the bed comfortable. Regarding the missing dishes and pots, these are available upon request at the front desk for your convenience. We strive to make each stay as comfortable as possible, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you again in the future.Sincerely,Hotel Management
by A verified traveler
Posted 23 Nov 2024
Na
Comment from Hotel Management
29 Nov 2024 by Hotel Management, Hotel Management
Dear Norminda, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a pleasant stay. Please return to enjoy a flawless experience on your next visit. Sincerely,Hotel Management
by A verified traveler
Posted 20 Nov 2024
Property is quiet and clean in what looks like a safe area nestled off the main street. My room (1 queen bed) was a nice size, clean, and spacious with a kitchen (stove, microwave, refrigerator, sink, cupboards) and two desks. While the hotel overall is clean and easy to get around, it does have a lot of wear and tear, including my room.
The person who checked me in was kind, patient, and professional. Would recommend to others and would return if you’re ok with worn down looking rooms.
Comment from Hotel Management
21 Nov 2024 by Hotel Management , Hotel Management
Dear Alicia, Thank you for sharing your experience at Extended Stay America. We're delighted you found the property quiet and clean, and we appreciate the friendly service. Your recommendation means a lot, and we're glad the room's amenities added to your comfort. We value your feedback and look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 13 Nov 2024
stay away from this
staff is not gentle
we asked for late check out and they rushed us out even if I paid the fees
will never recommend this place
manager is a real garbage, very unprofessional
stay away
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Dear Steven, We sincerely apologize for the disappointing experience you had with us. The unexpected frustrations caused and the way our staff treated you are unacceptable and not reflective of the service we aim to provide. We will take steps to address this immediately, and we appreciate you bringing these concerns to our attention. We look forward to welcoming you back to another comfortable and safe stay!Sincerely,Hotel Management
