Ratings based on 980 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Separe con meses de anticipación 2 cuartos para mis hijas y uno para mi esposo y yo.
Y cuando llego me hacen el check in de un solo cuarto(el mio) y me comentan cuando llegen tus hijas hacemos el check ik y cuando ellas llegan,SORPRESA;NO HAY CUARTOS,dicen sorry esta todo SOLD OUT! Que se vallan a otro hotel,.terrible falta de profecionalismo y seriedad al no respetar las reservaciones y eso que habia hecho la reserva PREPAGO.fue un dolor de cabeza conseguir un cuarto la noche antes de Rose Bowl in Pasadena y sus alrededores.fue muy muy mala experiencia.
by A verified traveler
Posted 26 Dec 2024
Viajamos en familia, todo el tiempo olor a marihuana en los pasillos o donde sea. La habitación contaba con un sofa cama roto. Nos dieron otra habitación a las 23hs y al otro dia mudar todo (no teniamos tiempo ya que ibamos a Disney y teníamos que leventarnos temprano). Al dia siguiente nos dijo otro empleado que tenian q tener la habitación libre asi q a las 7 am mudando toodo. Una noche hubo una situación violenta que nos despertó 3 veces en la noche. Al final decidimos irnos del hotel.
Comment from Hotel Management
26 Dec 2024 by Hotel Management , Hotel Management
Dear Maria,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the unpleasant odors, broken sofa bed, and disturbances. We understand how frustrating it must have been to deal with multiple room changes, especially with your plans to visit Disney. Your feedback is valuable, and we will address these concerns to improve our services. We truly regret the inconvenience caused and hope you’ll consider giving us another opportunity to provide a more pleasant experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Shower was kind of broken, spider in bathtub. Hole in wall under kitchen sink, sliding window broken. It works though.
Comment from Hotel Management
22 Dec 2024 by Hotel Management, Hotel Management
Dear Felix,We sincerely apologize for the issues you encountered during your stay, including the condition of the shower, the hole in the wall, and the unexpected guest in the bathtub. We take your concerns seriously and will address these matters with our team to ensure a more comfortable environment for future guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 19 Dec 2024
do not like this property at all
Comment from Hotel Management
20 Dec 2024 by Hotel Management, Hotel Management
Dear Wei,We’re sorry that your experience didn’t meet your expectations. We strive to make every stay comfortable and enjoyable, and we’ll use your comments to improve our services moving forward. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 16 Dec 2024
The complete room is out dated, in need of major renovation.
Comment from Hotel Management
17 Dec 2024 by Hotel Management, Hotel Management
Dear Arturo,We sincerely apologize for the condition of the room not meeting your expectations. We understand the importance of a modern and comfortable environment. Rest assured that your comments regarding the need for renovations will be shared with our team. In the meantime, our housekeeping is committed to keeping our property clean and well-maintained while we take your suggestions into careful consideration for future plans. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 4 Dec 2024
This place is run down. Smells like cigarettes. Walls are thin and you can hear everything.
Comment from Hotel Management
5 Dec 2024 by Hotel Management, Hotel Management
Dear Deborah, Thank you for staying with us and informing us about the issues you encountered. Our priority is to provide a peaceful and comfortable hotel journey to all our guests. However, we are sorry this was not your case. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Our front desk team is always here to assist you. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you always deserve.Sincerely,Hotel Management
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 28 Nov 2024
Property was extremely old. The first room shown to me was as next door to a barking dog apparently left alone during the day. Second one on was depressing and old. Could not stay at this property. Canceled reservation and requested refund. Expedia immediately gave my refund
Comment from Hotel Management
29 Nov 2024 by Hotel Management, Hotel Management
Dear Elizabeth, We apologize that your visit to our hotel did not meet your expectations. We understand that the age of the property and the noise disturbance from the neighboring room were significant issues. We appreciate you bringing these concerns to our attention. Your feedback will help us identify areas where we can improve. Thank you for being so understanding.Sincerely,Hotel Management
by A verified traveler
Posted 27 Nov 2024
Was there for 4 nights, for 2 nights the cops visited, no room service, breakfast is horrifying, nothing but a muffin and oatmeal (all taste nightmarish) okay coffee. Around the hotel was full with house animals feces.
Comment from Hotel Management
28 Nov 2024 by Hotel Management, Hotel Management
Dear Chiting, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously and are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
