Ratings based on 893 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Property was decent. Breakfast is a to go bag but other than that it was okay.
Comment from Hotel Management
2 Dec 2024 by Sincerely, Hotel Management, Hotel Management
Dear Raijene,Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We're glad to hear you found the property decent. We strive to provide a convenient and comfortable experience and appreciate your comments about the breakfast offering. Your insights help us improve our services, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
The hotel is close to a variety of restaurants, malls, family . It was a pleasure to stay .
by A verified traveler
Posted 11 Nov 2024
Nice staff efficient rooms
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Peter, Thank you for being our guest at Extended Stay America. It is nice knowing you had a good time here and that you enjoyed your clean room. Also, it is great that you found the front desk staff to be always very friendly and helpful, which added to your great experience, making it a memorable hotel incident. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
The website says, "house cleaning upon request' no such thing, "free breakfast" not good, packaged muffins and cereal bars, coffee was good. Staff was friendly and professional.
by A verified traveler
Posted 2 Nov 2024
Meh. Cheap so that was good.
Comment from Hotel Management
3 Nov 2024 by Hotel Management , Hotel Management
Dear Brian, Thank you for your feedback. We're glad to hear that you found value in our pricing, as we aim to provide affordable accommodations for our guests. However, we understand that overall satisfaction goes beyond cost, and we're continually working to enhance the quality of our amenities and service to ensure a more fulfilling stay. Your input helps us identify areas for improvement, and we appreciate it. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 2 Nov 2024
Everything was good and staff was very polite
by A verified traveler
Posted 28 Oct 2024
Good
Comment from Hotel Management
29 Oct 2024 by Hotel Management , Hotel Management
Dear Salvador, Thank you for your positive feedback! We’re thrilled to hear that you had a good experience during your stay. Our team works hard to ensure that our guests feel comfortable and well taken care of, and your kind words motivate us to keep up the good work. We appreciate your support and hope to welcome you back to Extended Stay America soon for another enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Their idea of light breakfast snack is a cookie or a sugary protien bar.
Comment from Hotel Management
22 Oct 2024 by Hotel Management , Hotel Management
Dear jim, Thank you for your feedback. We apologize that our breakfast offerings did not meet your expectations. We strive to provide a variety of options, and your comments about the snacks will be taken into consideration as we look to enhance our breakfast selections. We appreciate your understanding and hope to improve your experience during your next stay. Sincerely,Hotel Management
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 5 Oct 2024
It was ok. Bathroom was dirty
Comment from Hotel Management
5 Oct 2024 by Hotel Management, Hotel Management
Dear Desiree, Thank you for your feedback. We’re glad to hear that your stay was okay, but we sincerely apologize for the cleanliness issues you encountered in the bathroom. This is not the standard we aim for, and we take your comments seriously. We will address this with our housekeeping team to ensure improvements are made. Your input is invaluable, and we hope you might consider staying with us again for a better experience in the future. Sincerely,Hotel Management
