Ratings based on 296 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
by A verified traveler
Posted 7 Jan 2025
Upon check in there was a homeless person in the parking lot. You have to leave a $10 cash deposit to get your one key and must return it to get your deposit back. This listing says smoke free facility yet there are ash trays outside of each room sitting on the air-conditioning units. Upon entering our room the window was open and a hole in the window shear. When going into the bathroom they have installed a window in the shower to the main room. No privacy! No curtain. Nothing! A bottle opener on the wall. We closed the window to go out for the evening. Upon returning the room smelled of smoke. There is no elevator so if you can't do stairs ask for 1st floor. It appears rooms away from the office and street are occupied by residents. Our room was so noisy. Cars coming and going out of the parking lot all night. Someone took a shower after midnight. Doors opening and closing well past midnight. My daughter called it a hooker hotel! We did not see hookers! If you need a cheap place to sleep this will do. But for just a bit more I recommend staying somewhere else. The area is good with plenty of shopping and food across the street. Bed was hard. I couldn't sleep.
Comment from Hotel Management
10 Jan 2025 by Customer Care Team, Hotel Management
Hi Annette, Thank you for sharing your detailed feedback. We're sorry to hear that your stay did not meet expectations and sincerely apologize for the various issues you encountered. We understand that the presence of a homeless individual in the parking lot and the noise from the surrounding area were unsettling, and we’ll review ways to improve guest security and noise control. The issues with the room, including the open window, lack of privacy in the bathroom, and the odor of smoke, are concerning, and we’ll address these maintenance and cleanliness concerns with our team to ensure these problems don’t persist. We also apologize for the confusion regarding our smoke-free policy and the additional deposit requirement. Your comments are valuable in helping us improve, and we hope to provide you with a more comfortable experience in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Customer Care Team, Hotel Management
Dear Anthony, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Hi Eduardo, Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team
by A verified traveler
Posted 28 Oct 2024
On arrival felt unsafe by onlookers standing outside door watching and trying to talk to us.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Hi Ahiza, We’re genuinely sorry to hear that your arrival experience left you feeling uneasy, as guest safety and comfort are our top priorities. To ensure a welcoming atmosphere, we’re increasing security measures around our entrances and adjusting staff presence to monitor guest areas more closely. We want every guest to feel secure from the moment they arrive, and we appreciate your feedback as it helps us strengthen this commitment. Please don’t hesitate to reach out directly if there’s anything specific we can prepare for your next stay to make you feel more at ease. Thank you for sharing this with us.Best Regards,Customer Care Team
by A verified traveler
Posted 8 Oct 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Guest Experience Team, Hotel Management
Hi Timothy, Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us two stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards,Customer Care Team
by A verified traveler
Posted 5 Oct 2024
Toilet didn’t flush. Tv didn’t work rights sink was hard to turn on. The bed was loud when you turned over.
Comment from Hotel Management
15 Oct 2024 by Guest Experience Team, Hotel Management
Hi Jason, We appreciate you bringing these concerns to our attention and regret that certain aspects of your stay fell short of expectations. We understand how important it is for everything in the room to function properly, and we have already checked and repaired the toilet, sink, and TV to ensure they’re in top condition for future guests. For the bed, we are in the process of addressing noise concerns, and should you encounter any similar issues on a future stay, please don’t hesitate to let us know, and we’ll promptly offer a room change for your comfort. We hope to welcome you back for a much smoother experience next time.Best Regards,Customer Care Team
by A verified traveler
Posted 5 Oct 2024
this room was great nice area clean room nice wonderful prices and the $10 cash deposit was great will definitely return
Comment from Hotel Management
15 Oct 2024 by Guest Experience Team, Hotel Management
Hi KIMONE, Thank you so much for your wonderful feedback! We're delighted you enjoyed the cleanliness, comfort, and value of your room, and we're glad you found the 10 cash deposit to be convenient. It's fantastic to hear that you plan on returning, and we look forward to welcoming you back. For future stays, should you need any additional services or specific room requests, feel free to let us know in advance, and we’ll do our best to make your next visit even more enjoyable.Best Regards,Customer Care Team
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Hi lance, Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team
by A verified traveler
Posted 27 Sep 2024 on Hotels
Manager said we had towels in the room. Prior to that I been checked the room and there was none. Did not get towels the whole night.
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Hi Richard, We sincerely apologize for the confusion and inconvenience you experienced regarding the towels during your stay. It’s unacceptable that you did not receive them despite our manager’s assurance. We understand how important it is for our guests to have access to essential amenities, and we will address this issue with our team to ensure better communication and service in the future. Thank you for your feedback, and we hope to have the opportunity to make things right during your next visit.Best Regards,Customer Care Team
