Ratings based on 1,586 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
stayed for seven (7) days with no problem. My grandkids came and loved it. Customer service and the agents were friendly and professional. Will be there again this Spring.
Best,
Kathy Hazzard
by A verified traveler
Posted 1 Jan 2025
The restaurant in the hotel was surprisingly good, but the room was not clean, and it was dated and smelled of smoke/weed. Would not stay again. Lobby area was fine, but the rooms-no!
by A verified traveler
Posted 1 Jan 2025
No Housekeeping. Even though I requested housekeeping at reception still no housekeeping
by A verified traveler from Hobbs
Posted 31 Dec 2024
Arrived late and had to leave early for flights. Happened to be no hot water in hotel. Cold shower and little sleep
by A verified traveler
Posted 30 Dec 2024
it will be nice it they will have more parking space.
by A verified traveler
Posted 30 Dec 2024
The front staff was very helpful and friendly, we checked in very late I requested something and they were prompt in addressing my request.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Anthony Aguilera, Front Office Manager, Hotel Management
Raymond, thank you for taking the time to complete a review of your stay. We are glad to see that your stay went great and look forward to hosting you again.
by A verified traveler
Posted 27 Dec 2024
The hotel was beautiful inside. Unfortunately there were dishes outside of the rooms in the hallways. Noticed them at check in and were still there in the morning.
Comment from Hotel Management
29 Dec 2024 by Anthony Aguilera, Front Office Manager, Hotel Management
Fawn,thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the greatest experience with your time with us. Rest assured, your feedback will be delivered to the appropriate department heads to ensure this is addressed. We hope to see you again the next time your travels bring you to El Segundo.
by A verified traveler
Posted 26 Dec 2024
Waiting to get a towel is so long
Comment from Hotel Management
29 Dec 2024 by Anthony Aguilera, Front Office Manager, Hotel Management
Marelyn, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the greatest experience with your time with us. Rest assured, your feedback will be delivered to the appropriate department heads to ensure this is addressed. We hope to see you again the next time your travels bring you to El Segundo.
by A verified traveler
Posted 26 Dec 2024
Near to Airport and CandyLane
Unpleasant and unwelcoming front office staffs (not all of them)
Comment from Hotel Management
29 Dec 2024 by Anthony Aguilera, Front Office Manager, Hotel Management
Manoj, thanky ou for taking the time to complete a review of your stay. I am sorry to see your experience with our front office was not the best. I would like to inquire further if you would like to give me a call here at the hotel so we can further discuss.
