Ratings based on 1,297 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Nice and convenient for traveling
Comment from Hotel Management
17 Jan 2025 by DJ, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 13 Jan 2025
The staff are very welcoming and made our stay comfortable.
Comment from Hotel Management
14 Jan 2025 by Customer Service, Hotel Management
Liberty, we’re delighted you loved your experience at Embassy Suites by Hilton Los Angeles-International Airport/North. Our team members are thrilled to have made your stay comfortable. We look forward to welcoming you back in the future!
by A verified traveler
Posted 13 Jan 2025
Overall had a positive experience. The rooms were spacious and well-appointed, offering plenty of room to relax and unwind. Service was attentive and friendly, making the stay even more enjoyable. The best part was the complimentary shuttle service to the airport, which was very convenient and efficient.
However, the swimming pool area was a letdown. It was quite dirty, which detracted from what could have been a relaxing experience. If the hotel addresses this issue, it would definitely elevate the overall quality of the stay.
Comment from Hotel Management
14 Jan 2025 by Customer Service, Hotel Management
Ashwin, thank you for staying with us at Embassy Suites by Hilton Los Angeles-International Airport/North. We are thrilled you had a positive experience and appreciated the spacious rooms and attentive service. It's great to hear that the complimentary shuttle added convenience to your stay. Your feedback on the pool area is valued, and steps will be taken to ensure all areas meet expectations. We’re looking forward to welcoming you back.
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
12 Jan 2025 by Customer Service, Hotel Management
Augustus, thank you for staying with us at Embassy Suites by Hilton Los Angeles-International Airport/North. We’re thrilled you had a great experience, and we look forward to welcoming you back in the future. Safe travels!
by A verified traveler
Posted 7 Jan 2025
Rude staff - rooms dirty and smelly.
Too much noise doors or windows are not sealed- you practically feel are in a place with windows open. They charge for parking …when you are staying at their property .
Comment from Hotel Management
8 Jan 2025 by Customer Service, Hotel Management
Lucy, it is concerning to hear about the issues you faced during your stay. The team is committed to providing a comfortable and enjoyable experience for all guests. Concerns regarding cleanliness and comfort are always taken seriously. Regarding the parking charge, it is noted on our website and booking platforms. Your feedback is valuable, and the team will work to address these concerns.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Customer Service, Hotel Management
Gurnam, thank you for staying with us at Embassy Suites by Hilton Los Angeles-International Airport/North. We're thrilled to see your positive rating and look forward to welcoming you back in the future!
by A verified traveler
Posted 6 Jan 2025
One of the best hotels I have ever stayed in while visiting Los Angeles amazing Staff, very cooperative, including the little mini robot lol. The rooms were super clean and very comfortable bed. We had an interaction with the on duty manager Giovanni Samayoa, he’s not only very helpful, but also very knowledgable about the area and very nice person to talk to. The highlight is an amazing breakfast in the morning where they prepare made-to-order breakfast, I will give them 10 out of 10.
Comment from Hotel Management
6 Jan 2025 by Monrea', Hotel Management
Hello Sohail,On behalf of the Embassy Suites LAX- North I thank you for taking the time to complete our survey. We are so glad to hear you enjoyed your stay with us. I will inform Giovanni that you're experience with his professionalism was excellent. We hope to see you again, soon.
by A verified traveler
Posted 5 Jan 2025
Breakfast are served with paper plates and the options are very limited comparing with other embassy suites. Also it is super crowded during breakfast time.
Comment from Hotel Management
6 Jan 2025 by Customer Service, Hotel Management
Gang, thank you for sharing your feedback. Your comments about the breakfast experience have been noted. The team consistently works to enhance guest experiences and will use your insights for potential improvements. We hope to have the opportunity to serve you again.
by A verified traveler
Posted 5 Jan 2025
Hidden charges were outrageous
Comment from Hotel Management
6 Jan 2025 by Customer Service, Hotel Management
Celestina, the feedback is appreciated. It's our goal to provide clear information to all guests, and it seems there may have been a misunderstanding regarding fees. Thank you for bringing this to our attention.
by A verified traveler
Posted 4 Jan 2025
The place is clean, but needs a furniture renovation.
Above all, I like the place
Comment from Hotel Management
5 Jan 2025 by Customer Service, Hotel Management
Lilian, thank you for sharing your feedback. It's great to know you had a pleasant stay at Embassy Suites by Hilton Los Angeles-International Airport/North. Your observations are appreciated, and it's wonderful to hear you liked the place overall. We're looking forward to welcoming you back.
