Ratings based on 1,474 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Honestly, I really loved my stay regarding the quality of the room, breakfast, and how convenient it is to go to good restaurants even in walking distance.
HOWEVER, my car's left rear tire literally went flat the day after I checked in, and it worked perfectly before. I think it's vandalism due to poor parking lot security. The thing is, they charge you $12 daily for parking, but at the same time tell you to "park at your own risk". This is such a joke. If I'm parking at my own risk, then I might as well park by the street. When I told the front desk lady, who is indeed very nice and friendly, she could not do anything to help rather than pulling up a towing service website for me...
I really like this hotel considering the comfort, but fixing my car for 2 days during a 7-day Christmas vacation ruined my travel plan. If I were to travel to Arcadia again, I probably won't choose here simply because of the lack of parking lot security and their parking policy. Either free parking at customer's own risk, or charged parking with protection of customer's vehicle. You simply CANNOT charge and not be responsible at the same time.
by A verified traveler
Posted 1 Jan 2025
Great breakfast! Big clean rooms!!
by A verified traveler
Posted 28 Dec 2024
Breakfast too crowded … they had water reparations and Cutt the water an entire day and the worst part they charged me twice in my credit card
by A verified traveler
Posted 28 Dec 2024
Doors slamming at random times of the day and night did not make it a pleasant stay. Staff members have been amazing, evening reception and breakfast choices were great.
Comment from Hotel Management
28 Dec 2024 by Guest Services, Hotel Management
Thank you so much for your rating, it looks like your stay might not have lived up to your expectations. We hope we can welcome you back with a better experience.
by A verified traveler from Las Vega
Posted 27 Dec 2024
I think the hotel air filter needed cleaning. The hotel is noisy because there is music playing all night considering we were sleeping in the 2nd flooor.
Comment from Hotel Management
28 Dec 2024 by Front Desk, Hotel Management
Thank you so much for your rating, it looks like your stay might not have lived up to your expectations. We are sincerely sorry for any issues that may have come up during your visit. We hope that we can welcome you back and provide you with a better experience.
by A verified traveler
Posted 24 Dec 2024
The tv was very difficult to work!
Comment from Hotel Management
25 Dec 2024 by Front Desk, Hotel Management
Thank you so much for your rating, it looks like your stay might not have lived up to your expectations. We are sincerely sorry for any issues that may have come up during your visit. We hope that we can welcome you back and provide you with a better experience.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Front Desk, Hotel Management
Thank you so much for your rating, it looks like your stay might not have lived up to your expectations. We are sincerely sorry for any issues that may have come up during your visit. We hope that we can welcome you back and provide you with a better experience
by A verified traveler
Posted 21 Dec 2024
Great place to stay for the night.
Comment from Hotel Management
22 Dec 2024 by Front Desk, Hotel Management
Thank you for the nice compliments regarding our hotel. I'm glad to hear that you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Front Desk, Hotel Management
Thank you for the positive rating on your experience at our hotel. We hope to see you again soon!
by A verified traveler
Posted 19 Dec 2024
We were in a handicapped access room. Would have liked more light sources in the living room and a bedside lamp between the 2 queen beds. Otherwise the room worked well.
Comment from Hotel Management
22 Dec 2024 by Front Desk, Hotel Management
Thank you so much for your rating, it looks like your stay might not have lived up to your expectations. We are sincerely sorry for any issues that may have come up during your visit. We hope that we can welcome you back and provide you with a better experience
