Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Enjoyed our stay.
Comment from Hotel Management
17 Nov 2024 by Griselda, Hotel Management
Thank you for taking the time to rate our hotel regarding your recent stay. We are glad to hear that you enjoyed our hotel, James. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Our team looks forward to welcoming you back when you travel to the Los Angeles area.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Griselda, Hotel Management
Thank you for taking the time to submit a rating of our hotel. I apologize that we did not deliver an exceptional stay. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I am sorry that we did not, Laquell.We hope to see you again when your travels bring you back to Carson.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Griselda, Hotel Management
Thank you for taking the time to rate our hotel regarding your recent stay. We are glad to know that you enjoyed our hotel, Matthew. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Our team looks forward to welcoming you back when you travel to the Los Angeles area.
by A verified traveler
Posted 9 Nov 2024
Room, customer service
Comment from Hotel Management
14 Nov 2024 by Griselda, Hotel Management
Carolyn, Thank you for posting a review of your experience at the DoubleTree by Hilton Carson. We are very happy that you were completely satisfied with the amenities at the hotel and the service received from the staff. We look forward to the opportunity to serve you again the next time you return to the South Bay.
by A verified traveler from Oconomowoc
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Griselda, Hotel Management
Thank you so much for your amazing rating, Joseph. We are delighted to know that you enjoyed your stay with us. We hope to have you as our guest again when your travels bring you to the South Bay!
by A verified traveler
Posted 6 Nov 2024
The place is beautiful but the beddings I’m not sure if they are changing everything.
I had itchy when I went underneath the bedsheet.
Comment from Hotel Management
6 Nov 2024 by Julio, Hotel Management
Thank you for your review. We hope to see you again soon. I have made note of the bedsheets and will review with housekeeping.
by A verified traveler
Posted 6 Nov 2024
Very convenient for my trip
Not like ants in the room
Comment from Hotel Management
6 Nov 2024 by Julio , Hotel Management
Glad to hear you enjoyed the convenience of your stay! I'm very sorry to hear about ants in your room. We will address asap.
by A verified traveler from Georgetown
Posted 17 Oct 2024
Other than cops surrounding the place frequently especially during check in and no update to guest as to what was happening or if the area was safe, the smell of pot smoke on multiple floors was nauseating. Staff were not that friendly or bothered much with guests concerns
Comment from Hotel Management
21 Oct 2024 by Griselda, Hotel Management
Dear Matthew, Thank you for the feedback you provided. I sincerely apologize for the unpleasant experience you had while staying with us. We do not recall any recent police activity in our hotel. There is a sheriff's station across our parking lot and officers do stop by during the day. I apologize if a wrong impression was made. It is our goal here at the DoubleTree by Hilton Carson, not only to meet your expectations, but also to exceed them. Taking care of our guests is our number one priority; it is the essence of the hospitality business. I am truly sorry that you were not well taken care of. I have shared your feedback with our team. Again, I would like to sincerely apologize for the experience.
by A verified traveler
Posted 9 Oct 2024
So nice
Comment from Hotel Management
9 Oct 2024 by Julio , Hotel Management
Thank you for the 5 stars. Hope to see you again soon.
by A verified traveler
Posted 7 Oct 2024
The property was nice and had easy access to the freeways.
Comment from Hotel Management
7 Oct 2024 by Julio, Hotel Management
Thank you for your review. Come see us again soon.
