Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
Kenyeih, thank you for staying with us at Courtyard by Marriott Santa Monica. We’re thrilled you enjoyed your stay. We look forward to welcoming you again soon!
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
John, thank you for staying with us at Courtyard by Marriott Santa Monica. We're thrilled to see your positive rating and hope to welcome you back soon!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Noel, thank you for staying with us at Courtyard by Marriott Santa Monica. We're thrilled you had a great stay and hope to welcome you back soon.
by A verified traveler
Posted 18 Nov 2024
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Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Edward, thank you for sharing your experience. It’s great to know you had a pleasant stay at Courtyard by Marriott Santa Monica. We're glad we could meet your expectations and look forward to welcoming you back soon.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Margaret, we’re delighted you loved your experience at Courtyard by Marriott Santa Monica. Thank you for your rating, and we hope to welcome you back soon!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Nicholas, thank you for staying with us at Courtyard by Marriott Santa Monica. We're thrilled you had a great experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 4 Nov 2024
Unfortunately I didn’t have a great experience. I had a double queen room. Beds felt very soft and old. First night I had such a backache I switched to the other bed which was only slightly less soft. The softness is uneven and the bed had a concave half portion similar to what happens when mattresses wear down. Telephone in the room didn’t work. I also go an email while I was on the plane stating my card didn’t go thru and they were canceling my reservation. When I got to the hotel they had not canceled it, but I was told “oh that’s just our front desk, sometimes they send those emails out”. I used the same card when I got there with no issues so I worried for nothing. Hotel was right across from the metro station. Every time I left the hotel I was surrounded by houseless mentally unstable people. I’m no stranger to that population having lived in Portland but it left me so unsettled I couldn’t walk anywhere, had to keep taking Lyft rides to family events. For $350 a night I expect better. Most rooms/hotels I have stayed in for the same price are significantly nicer quality. Disappointing.
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Sandra, thank you for sharing your feedback. It is concerning to hear about the challenges you faced during your stay. The hotel team will certainly take note of your observations regarding the room and other amenities. It is also understood that unexpected situations can be stressful. The hotel is continuously working to provide the most comfortable and pleasant experience for all guests. They appreciate your comments and hope to provide a better experience on a future stay.
by A verified traveler
Posted 1 Nov 2024
My stay was so not worth the amount of money I paid. The rooms were sterile and echoed due to the wood floors and high ceilings. The surrounding area was dirty-dirty and I felt unsafe walking to/from the hotel. The relaxation area with the fire pit near the pool was non operational. And the only food available was heated premade sandwiches and pastries from 5:30-11 pm. Parking is valet only and runs $55 a night, or you could park across the street in an unprotected lot surrounded by the homeless. Don’t waste your money and stay at the Hampton Inn up the street. Walked through and was a much better hotel….
Comment from Hotel Management
2 Nov 2024 by Customer Service, Hotel Management
Thank you for choosing to stay with us at Courtyard Santa Monica. We are truly sorry to learn that your experience did not meet the high standards we strive to uphold. Your feedback is incredibly valuable to us, and we apologize for any disappointment caused during your stay.Please be assured that we are addressing the specific concerns you raised, and we are committed to making improvements to ensure that our guests enjoy a seamless and pleasant experience. Your comfort and satisfaction are our top priorities, and we apologize that we fell short during your visit.We hope you will consider giving us another chance in the future to provide you with the level of service and hospitality you deserve.
by A verified traveler
Posted 28 Oct 2024
Helpful staff, great location
Comment from Hotel Management
29 Oct 2024 by Customer Service, Hotel Management
Michael, we’re delighted you loved your experience at Courtyard by Marriott Santa Monica. Our team members take pride in providing excellent service, and the location is indeed fantastic. We’re looking forward to welcoming you back.
by A verified traveler
Posted 22 Oct 2024
The room was really nice and comfortable. Everything was clean. Great location. The early morning noise from the tram stop opposite might be an issue for some, but we had just arrived from Europe so the jet lag meant we were awake anyway. The coffee machine was broken so had to walk 2 blocks to get moring coffee.
Comment from Hotel Management
24 Oct 2024 by Customer Service, Hotel Management
Thanks for the 4/5 rating, Andrew!We're thrilled you enjoyed your time at Courtyard by Marriott Santa Monica so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
