Ratings based on 1,317 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Good staff
Comment from Hotel Management
3 Dec 2024 by Leadership Team, Hotel Management
Dear Jorge, We are incredibly pleased you enjoyed your stay at Courtyard Los Angeles LAX/Hawthorne and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit this area.Best Regards,Leadership Team
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 1 Dec 2024
We only stayed one night and overall it was a good experience. The pillows could have been more comfortable and paying 140 dollars plus taxes for 1 night, it would have been nice if they would have provided us with a little bottle of water. It’s a $150 deposit that has to be paid towards the room. Expedia should specify that on their information panel.
by A verified traveler
Posted 1 Dec 2024
Easy parking but difficult time to find it
Comment from Hotel Management
2 Dec 2024 by Leadership Team, Hotel Management
Dear Yahya, Thank you for sharing your feedback. We are pleased to hear that parking was convenient for you, though we apologize for the difficulty you experienced in locating it. We understand how frustrating this can be and appreciate your patience. Your input is invaluable and will be used to explore possible improvements that enhance convenience for all guests. We aim to ensure every aspect of your visit is as seamless as possible, and We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Best Regards,Leadership Team
by A verified traveler
Posted 26 Nov 2024
Fast easy check in
Comment from Hotel Management
26 Nov 2024 by Dior, Hotel Management
Thank you for your 5-star review! We’re so glad to hear that your check-in experience was fast and easy. We strive to make every aspect of your stay as seamless as possible, and it’s wonderful to know we achieved that. We look forward to welcoming you back to Courtyard by Marriott LAX/Hawthorne on your next visit!
by A verified traveler
Posted 24 Nov 2024
Bites all over us and they are not cooperating at all. Moved us rooms and blamed it on mosquitoes. Don’t ever go here
Comment from Hotel Management
25 Nov 2024 by Leadership Team, Hotel Management
Dear AlecZander, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Best Regards,Leadership Team
by A verified traveler
Posted 21 Nov 2024
Clean and friendly
Comment from Hotel Management
26 Nov 2024 by Dior, Hotel Management
Thank you for your wonderful 5-star review! We’re so happy to hear that you found our hotel clean and our staff friendly. Providing a welcoming and comfortable environment is our top priority, and we’re thrilled that you had a positive experience. We hope to welcome you back to Courtyard by Marriott LAX/Hawthorne on your next visit!
by A verified traveler
Posted 20 Nov 2024
There were not enough bath showers, there were clothes left in the sofa bed. They didn’t leave enough toilet paper.
Whenever you do a reservation you enter how many people are staying and the hotel should leave enough bath towels, toilet paper and also bottle of waters at least 1 for each person. Besides that they charge parking even though you are staying with them. I wont be staying there again
Comment from Hotel Management
21 Nov 2024 by Leadership Team, Hotel Management
Dear Vanessa, We sincerely apologize for the issues you encountered with the room amenities, and we understand how important it is for everything to be prepared and stocked properly for our guests. Your comments are valuable, and we will work on improving these aspects. We hope you will give us the opportunity to offer a more seamless experience in the future.Best Regards, Leadership Team
by A verified traveler
Posted 19 Nov 2024
Beautiful hotel. The pool and outdoor areas looked fantastic. Staff was friendly. The hotel lobby was amazing as well!
Comment from Hotel Management
26 Nov 2024 by Dior, Hotel Management
Thank you so much for your kind 5-star review! We’re thrilled to hear that you enjoyed the beautiful amenities at our hotel, including the pool and outdoor areas, as well as our stunning lobby. It’s great to know our team made a positive impression with their friendly service. We truly appreciate your feedback and look forward to welcoming you back to Courtyard by Marriott LAX/Hawthorne in the future. Safe travels!
