Ratings based on 1,011 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
I love the complimentary breakfast and the place are very convenient!
by A verified traveler from Harrison
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
The staff is very happy and feels like they want to help. I mean the front desk people and the nice gentleman who works setting up breakfast. My room did have ants. Which I can't blame the staff for. The key locks are not great I had to swipe my key card a lot of times before it let me in to the room and the side door.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Araceli, Hotel Management
Hi Helen,Thank you for the perfect 5/5 rating! We're so glad to know you had a great experience. We look forward to welcoming you back soon for another wonderful stay!
by A verified traveler
Posted 13 Nov 2024
Everything
Comment from Hotel Management
14 Nov 2024 by Araceli, Hotel Management
Hi Benjamin,Thank you for your brief but wonderful review! We’re so happy to hear that everything about your stay was to your satisfaction. We look forward to welcoming you back for another great experience soon!
by A verified traveler
Posted 12 Nov 2024
Accommodating handicap in all areas and providing breakfast meal coffee . Being treated very well and everyone very professional.
Comment from Hotel Management
14 Nov 2024 by Araceli, Hotel Management
Dear Helen,Thank you so much for your kind words! We're delighted to hear that you felt well taken care of during your stay, and that our efforts to accommodate accessibility needs and provide a welcoming environment made a positive impact. It's wonderful to know that you enjoyed the breakfast and coffee, and that our staff treated you with professionalism and care. Your feedback is greatly appreciated, and we hope to welcome you back soon for another great stay!
by A verified traveler
Posted 11 Nov 2024
Room was great but the window was missing curtains.
Comment from Hotel Management
11 Nov 2024 by Araceli, Hotel Management
Dear Monique,Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed your room overall!We sincerely apologize for the inconvenience caused by the missing curtains. This is certainly not the standard we aim to provide, and we will be addressing this issue to ensure that it is corrected. Your comments are invaluable to us as we continue to improve our guest experience.We appreciate your understanding and hope to welcome you back soon. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out.Best regards,Araceli Hernandezfront Office Supervisor
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Araceli, Hotel Management
Dear Changyu,Thank you so much for your 5-star rating! We are thrilled to hear that you had a great experience during your stay. Your positive feedback means a lot to us, and we’re so glad you enjoyed your time.We look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know!Best regards,Araceli HernandezFront Office Supervisor
by A verified traveler from Las Vegas
Posted 11 Nov 2024
We were denied a refund or change of date. Expedia or hotel was no help so we never made it due to an emergency. There is no review because we never stayed at property.
Comment from Hotel Management
14 Nov 2024 by Araceli, Hotel Management
Hi Roberto,Thank you for sharing your feedback, and we truly apologize for the inconvenience you experienced. We understand that emergencies can be unpredictable, and we're sorry to hear that you were unable to make your reservation. We strive to assist our guests as best we can in situations like these, and we regret that we were not able to meet your expectations regarding flexibility with your booking.
