Ratings based on 962 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
My shower door was broken but I was too tired to move the first night. I was never asked if I wanted a different room so I took showers with the door open.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by FOM, Hotel Management
Thank you for your recent review! We’re delighted to see that you enjoyed your stay with us. While you didn’t leave specific comments, your positive score speaks volumes, and we truly appreciate it. We look forward to the opportunity to serve you again in the future. If there’s anything we can do to enhance your next visit, please feel free to let us know.
by A verified traveler
Posted 19 Nov 2024
air conditional like truck when you tune on it
Comment from Hotel Management
19 Nov 2024 by FOM, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that the air conditioning was noisy during your stay. We understand how important a quiet and comfortable environment is, and we sincerely apologize for the inconvenience this caused. We will have our maintenance team investigate the issue to ensure that the air conditioning units are working properly and quietly for future guests. We hope to see you back soon!
by A verified traveler
Posted 18 Nov 2024
The bathroom was dirty with soap scum. The closet door had hole and patched with duck tape. Was unable to connect to wifi. Channels lost connection.
Comment from Hotel Management
19 Nov 2024 by FOM, Hotel Management
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet the high standards we aim to provide. Please accept our sincerest apologies for the cleanliness issues you encountered in the bathroom and the condition of the closet door. We will address these concerns with our housekeeping and maintenance teams to ensure these problems are resolved promptly. Regarding the Wi-Fi and TV connectivity issues, we understand how frustrating that can be, and we will investigate these technical difficulties to ensure everything is working smoothly for future guests.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by FOM, Hotel Management
Thank you for your recent review! We’re delighted to see that you enjoyed your stay with us. While you didn’t leave specific comments, your positive score speaks volumes, and we truly appreciate it. We look forward to the opportunity to serve you again in the future. If there’s anything we can do to enhance your next visit, please feel free to let us know.
by A verified traveler
Posted 13 Nov 2024
I am in town, but four or five weeks always stay at Comfort Inn, like the beds like the rooms so quick it’s to get checked in like the weight room
Comment from Hotel Management
14 Nov 2024 by FOM, Hotel Management
Thank you so much for your kind review! We’re thrilled to hear that you enjoy your stays with us and appreciate the comfort of our beds, rooms, and the convenience of our quick check-in process. It’s also great to know you’re making use of our weight room! We truly value your continued loyalty and look forward to welcoming you back during your future visits. If there's anything we can do to make your stays even better, please don’t hesitate to let us know!
by A verified traveler
Posted 8 Nov 2024
Friendly staff and i loved how close it was to to ontario mills mall and convention center
Comment from Hotel Management
8 Nov 2024 by FOM, Hotel Management
Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our friendly staff and enjoyed our convenient location near Ontario Mills Mall and the Convention Center. It's always great to know that our guests find the area so accessible. We look forward to welcoming you back for another stay soon, and if there's anything else we can do to make your next visit even better, please don't hesitate to let us know!
by A verified traveler
Posted 5 Nov 2024
The room wasn’t very clean, it just felt old and musty. The bathroom was kind of gross. However, the bed was comfortable and the breakfast was really good.
Comment from Hotel Management
6 Nov 2024 by FOM, Hotel Management
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our comfortable bed and breakfast, but we sincerely apologize that your experience with the cleanliness and condition of the room did not meet your expectations. Cleanliness and comfort are top priorities for us, and we take your comments seriously. We’ll be sure to address the issues you’ve mentioned with our housekeeping team to ensure that we continue to provide the best possible experience for all of our guests. We truly appreciate your constructive feedback and hope you’ll give us another opportunity to exceed your expectations on your next visit.
by A verified traveler
Posted 5 Nov 2024
Large, clean, quiet room. Easy parking.
Comment from Hotel Management
6 Nov 2024 by FOM, Hotel Management
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you enjoyed our large, clean, and quiet rooms, as well as the convenience of our parking. It’s always wonderful to know our guests have had a comfortable and relaxing stay. We look forward to welcoming you back again soon! We love having you here!
by A verified traveler
Posted 1 Nov 2024
very clean and polite personal .
Comment from Hotel Management
2 Nov 2024 by FOM, Hotel Management
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you found everything to be clean and well-maintained. Our team works hard to create a welcoming environment, and your satisfaction means a lot to us.If there’s anything else you’d like to share or if you have suggestions for us, please don’t hesitate to reach out. We hope to welcome you back soon!
