Ratings based on 982 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Care Team, Hotel Management
Dear Susan, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Castaic InnCustomer Care Team
by A verified traveler
Posted 1 Nov 2024
I didn’t like how it never showed that there was a 100 dollar deposit required and then I never received it back, it was overall a very sketchy and grimy place, wouldn’t recommend it to anyone
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Christian, we appreciate your feedback and apologize for the inconvenience you experienced regarding the deposit and your overall impression of the hotel. Transparency about our policies is important, and we will review how we communicate this information to our guests. Your comfort and satisfaction are our priorities, and we are sorry that we fell short during your stay. Please reach out to us directly if you would like to discuss this further. Thank you for bringing this to our attention.Best Regards, Castaic InnCustomer Care Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Roberto, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Castaic InnCustomer Care Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Keith, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Castaic InnCustomer Care Team
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Dear Ti’Ana, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards, Castaic InnCustomer Care Team
by A verified traveler
Posted 13 Oct 2024
Comfortable beds
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Dear Rosalio, thank you for your kind words! We're thrilled to hear that you found our beds comfortable. A good night's sleep is essential, and we’re glad we could provide that for you. We hope to welcome you back for another restful stay soon!Best Regards, Castaic InnCustomer Care Team
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Dear Sean-Michael, thank you for the positive rating and for choosing us for your stay! We are thrilled to know that you had a wonderful experience with us. We hope to welcome you back soon!Best Regards, Castaic InnCustomer Care Team
