Ratings based on 981 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by umang, Hotel Management
Thank you kindly for the perfect rating! We appreciate you as well as your business. We hope to see you again soon!
by A verified traveler
Posted 13 Nov 2024
No frills hotel Okay for short term and the price.
Easy check in and out
Comment from Hotel Management
15 Nov 2024 by umang, Hotel Management
It was an absolute pleasure to have you stay at our hotel. Thank you for taking the time to leave a review for our property. We appreciate you and hope to see you again soon!
by A verified traveler
Posted 11 Nov 2024
every thing was good
Comment from Hotel Management
12 Nov 2024 by umang, Hotel Management
It was an absolute pleasure to have you stay at our hotel. Thank you for taking the time to leave a review for our property. We appreciate you and hope to see you again soon!
by A verified traveler from Fontana
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by umang, Hotel Management
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.
by A verified traveler
Posted 1 Nov 2024
Not too pleased on the photo of the room compared to the actual room. Walls dirty, stained sheets, floor dirty, just overall disgusting. The staff was quick to change our sheets, bring us a garbage can and he took photos of the rooms condition.
Comment from Hotel Management
1 Nov 2024 by umang, Hotel Management
It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.
by A verified traveler from Woodstock
Posted 27 Oct 2024
Ok
Comment from Hotel Management
1 Nov 2024 by umang, Hotel Management
It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 24 Oct 2024
.
Comment from Hotel Management
25 Oct 2024 by umang, Hotel Management
Thank you kindly for the perfect rating! We appreciate you as well as your business. We hope to see you again soon!
by A verified traveler
Posted 22 Oct 2024
This is the second time I have been bitten all over by bed bugs. Going on a cruise in this painful condition limited the things that I could do. Management knew of the first time and they were made very aware of this time and their response was I just don't understand. What is not to understand, you have an infestation of bed bugs and I happen to be very allergic. Secondly just taking 10 steps from the bed to the bathroom and your feet would turn black.
Comment from Hotel Management
25 Oct 2024 by umang, Hotel Management
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.
by A verified traveler
Posted 20 Oct 2024
The room was dirty. There was trash under the bed, bedding was dirty, walls were dirty and the floor was dirty. The room smelled like smoke even though smoking was prohibited. The manager was very nice and did his best to accommodate us after complaining about the room. He actually opened up several rooms and let us choose the one to our liking. Unfortunately all the rooms were similar but we were able to choose the best room between all if them. We get the jacuzzi suit. The jacuzzi had chipped paint. The outside of the rooms appearance was cool. Overall if they gave the rooms a detailed cleaning and painted the walls it could actually be a cool place, especially because the spa.
Comment from Hotel Management
25 Oct 2024 by umang, Hotel Management
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.
by A verified traveler
Posted 20 Oct 2024
They need to improve the clearness.
Comment from Hotel Management
25 Oct 2024 by umang, Hotel Management
It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.
