Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Bathroom amenities were never refill even after requesting. Had to buy my on body wash and hand soap.
by A verified traveler
Posted 10 Dec 2024
The staff was wonderful, the property was beautiful and the bartender makes an amazing cocktail!
by A verified traveler
Posted 5 Dec 2024
Everything was awesome 👌
Comment from Hotel Management
6 Dec 2024 by Sam Chang, Director of Sales and Reservations, Hotel Management
Dear Robert,Thank you for the perfect rating and kind words! We're thrilled to hear everything met your expectations. We can't wait to have you back for another pleasant stay with us on your next visit to the Los Angeles area. Until then, take care!Thank You,Sam Chang, Director of Sales and Reservations
by A verified traveler from Newport Beach
Posted 4 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Sam Chang, Director of Sales and Reservations, Hotel Management
Dear Patrick,Wow, thanks a lot for the PERFECT SCORE RATING! We are thrilled you had a great experience staying with us at Beverly Hills Plaza Hotel & Spa. We would love to host you again on your next visit to Beverly Hills Plaza Hotel & Spa. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sam Chang, Director of Sales and Reservations
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Sam Chang, Director of Sales and Reservations, Hotel Management
Dear Annika,Wow, thanks a lot for the PERFECT SCORE RATING! We are thrilled you had a great experience staying with us at Beverly Hills Plaza Hotel & Spa. We would love to host you again on your next visit here. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sam Chang, Director of Sales and Reservations
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Sam Chang, Director of Sales and Reservations, Hotel Management
Dear Craig,Thank you for a Perfect Score Rating on your stay at Beverly Hills Plaza Hotel & Spa. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Sam Chang, Director of Sales and Reservations
by A verified traveler
Posted 26 Nov 2024
The
Property was really nice, butt the tubs were too tall, and very slippery. Room# 528 are too far from lobby. Rooms were nice, but felt like they were for the staff to sleep in and the nice ones are reserved for tip end payers. Overall a 4 star
Comment from Hotel Management
28 Nov 2024 by Sam Chang, Director of Sales and Reservations, Hotel Management
Dear Mario,Thank you for your feedback and positive rating! We're thrilled you found the property nice and appreciated your stay. We apologize for any inconvenience caused by the tall tubs and distance from the lobby. Guest safety and comfort are our priorities, so we’ll review your concerns about the tubs and room placements. All our rooms are designed with care to provide a quality experience, and we regret if yours didn’t meet your expectations. We hope to welcome you back and exceed your expectations on your next visit!Thank You,Sam Chang, Director of Sales and Reservations
by A verified traveler
Posted 25 Nov 2024
Liked restauranf. Nice lobby. Bathroom sink too small for two
Comment from Hotel Management
27 Nov 2024 by Sam Chang, Director of Sales and Reservations, Hotel Management
Dear Paul,Thank you for your feedback! We're glad you enjoyed the restaurant and found the lobby welcoming. We appreciate your comment about the bathroom sink and will take it into consideration. We hope to welcome you back for another enjoyable stay!Thank You,Sam Chang, Director of Sales and Reservations
by A verified traveler
Posted 25 Nov 2024
We love this property. The staff is helpful and the facility feels very nostalgic.
Comment from Hotel Management
26 Nov 2024 by Sam Chang, Director of Sales and Reservations, Hotel Management
Dear Cynthia,Thank you for your wonderful review! We're thrilled you enjoyed the nostalgic charm of our property and found our staff helpful. It means the world to us to know you had such a positive experience. We look forward to welcoming you back soon!Thank You,Sam Chang, Director of Sales and Reservations
by A verified traveler
Posted 10 Nov 2024
Staff is very friendly and the property is well maintained.
Comment from Hotel Management
12 Nov 2024 by Sam Chang, Director of Sales and Reservations, Hotel Management
Dear James,Thank you for the fantastic review! We’re thrilled to hear you enjoyed our friendly staff and well-maintained property. We look forward to welcoming you back for another great stay!Thank You,Sam Chang, Director of Sales and Reservations
