Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The staff were all very friendly, the room was updated (for the most part), and clean. We ended up with a room facing the freeway, which was quite loud. The elevator ride was a scary one. The bed was a bit too firm for my liking, and the pillows a bit too small. The breakfast was okay. The eggs, sausage and tater tots were all stale, as if they were microwaved. I opted for some fruit and water instead. The property is beautiful. They have a very nice courtyard and a nice indoor spot for relaxing, complete with massage chairs.
by A verified traveler from Elgin
Posted 22 Nov 2024
From the moment I arrived, the front desk was more than customarily pleasant, but instead made me feel at home. Nice, clean and comfortable room. Good breakfast and nice amenities. All around a great stay.
by A verified traveler
Posted 20 Nov 2024
.
by A verified traveler
Posted 19 Nov 2024
Close to fine dining. Easy check in and parking
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
18 Nov 2024 by - Madeline, Front Desk Supervisor, Hotel Management
Thank you for staying with us and for sharing your experience! We're thrilled to hear you had an enjoyable visit. We hope you made the most of our offerings, including the complimentary breakfast, and found comfort in your accommodations. We look forward to hosting you again on your next trip to Thousand Oaks!
by A verified traveler
Posted 8 Nov 2024
Quiet
Comment from Hotel Management
8 Nov 2024 by Daniel, Assistant General Manager, Hotel Management
We are glad you enjoyed your quiet and comfortable room. Our guests can find a variety of ways to enjoy some peace and quiet. We have a complimentary putting green, a temperature-controlled pool/spa, and more! There are also plenty of great things to do in our local area (like hiking, shopping, and dining). We'll see the next time you're in Thousand Oaks!
by A verified traveler
Posted 4 Nov 2024
Super cute place, the courtyard was great, we had a ground floor room, had an outdoor area, looking over some gardens. The free breakfast was great, would recommend the place.
Comment from Hotel Management
8 Nov 2024 by Daniel, Assistant General Manager, Hotel Management
Thanks for your comments, we're glad you enjoyed our spacious atrium! Our atrium provides a peaceful and scenic place to relax and unwind. We are happy to hear you enjoyed breakfast too! Thanks again, and we look forward to your next trip to the Conejo Valley.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Daniel, Assistant General Manager, Hotel Management
Thanks, Abas. We appreciate your rating! We're so glad that you enjoyed your time with us. Our staff is dedicated to providing a unique and memorable experience to all of our guests. We hope to see you again soon!
by A verified traveler
Posted 3 Nov 2024
Room was dirty, hair in bathroom, something all over refrigerator door
Comment from Hotel Management
4 Nov 2024 by - Madeline, Front Desk Supervisor, Hotel Management
We apologize sincerely for the condition of your room. Cleanliness is a top priority for us, and your experience falls short of our standards. We’ll address these issues immediately with our housekeeping team to ensure this does not happen again. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide the comfortable, well-maintained stay you deserve.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by - Madeline, Front Desk Supervisor, Hotel Management
Thank you for staying with us! We're delighted to hear you enjoyed your time here, and we hope you had the chance to savor our complimentary breakfast. Looking forward to welcoming you back on your next visit to Thousand Oaks!
