Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Overall good place to stay. The second day of our stay breakfast was limited.
by A verified traveler
Posted 25 Nov 2024
There was nothing unique about this Best Western Plus, no gym. And the parking fee scam when we checked in. We found a roach in our wall and the television/cable was not working and the refrigerator was not cold enough to cool our liquids or the freezer ice packs.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Im not impressed with the room at ckeck in i couldn't understand the worker. Was informed i will have to pay for parking even know the website says free parking. The food was not that great 3 out of 10. Room was small and smelled strange thank goodness i had body spray to help that out. They skiped cleaning on day 2 and gave us no new towles cleaning lady was nice and night staff seemed nice when we went in to get hot water they helped us. I would not stay here again over priced oh and never had hot water for the showers so we had to take cold showers not fun
by A verified traveler from Guatemala
Posted 9 Nov 2024
Not enough places to eat
by A verified traveler
Posted 8 Nov 2024
Disappointed to arrive after a long drive to be told they only have one bed in the room for three adults. My confirmation showed two queen beds. We were advised that they had no rooms left and Expedia had double booked rooms. They offered us to stay at another one of their hotels but then starting speaking in another language to then say they had a room we could stay in and that it had ocean views and they would not charge us for the upgrade. We agreed to stay as we were all tired and it was the last night before flying home . The room overlooked the freeway, the bathroom floor moved as you walked on it and the bed sheets were not clean and we felt bugs climbing on our bodies throughout the night. I think they must of thought we were stupid to believe a room in LA would have ocean views! I should of known when they originally said they had no rooms left to walk away and find something else.
by A verified traveler
Posted 4 Nov 2024
Very friendly, great continental breakfast and very clean
by A verified traveler
Posted 28 Oct 2024
Pop machine not cold lack of towels hot tub out of order pool cold and dirty no water pressure did not refill coffee pods furniture beat up cleanliness marginal parking tight man peeing out in the open
I stayed before best western own it and did not have these problems
Comment from Hotel Management
29 Oct 2024 by K Prince, Hotel Management
Thank you for your review. We will look into them and correct those issues.
by A verified traveler
Posted 28 Oct 2024
It worked out they are professional
