Ratings based on 960 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Only bad experience was there was no hot water for showers or the jacuzzi tub in the room.
Comment from Hotel Management
21 Nov 2024 by Hotel Manager, Hotel Management
Dear Lindsay,Thank you for your positive rating despite the inconvenience you experienced. We sincerely apologize for the lack of hot water for the shower and jacuzzi tub during your stay. This is not the standard we strive to maintain, and we will immediately investigate and address the issue to ensure it does not happen again. We appreciate your understanding and hope to provide you with a flawless experience on your next visit. Thank you for your valuable feedback!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
I liked the customer service
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Maritza,Thank you for your review! We're so glad you were pleased with our customer service. Our team strives to provide the best experience for all our guests, and it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to welcoming you back for another great stay in the future. Thanks again for choosing us!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
The room had a weird smell.
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Marcos,Thank you for your feedback. We’re sorry to hear that your room did not meet expectations due to an unpleasant smell. This is not the experience we aim to provide, and we will address this with our housekeeping team to ensure all rooms are fresh and comfortable for our guests. We appreciate you letting us know and hope you’ll consider staying with us again, allowing us the opportunity to provide a better experience. Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Meghan,I'm sorry to hear that your experience didn't meet your expectations. We take your feedback seriously, and we'd like to learn more about what went wrong during your stay. If you're open to it, please share additional details so we can improve and better serve our guests in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to address your concerns.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Nice very clean space staff very helpfull
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Zain,Thank you for your wonderful feedback! We're thrilled to hear that you found our space to be very clean and that our staff was helpful during your stay. Your kind words motivate us to continue delivering excellent service. We hope to welcome you back soon for another enjoyable experience!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
I definitely don’t agree with the Expedia rating of Excellent. The location was good, our room had an obvious leak in the wall that wasn’t fixed, it had a funny smell and the pillows were so flat. You could tell some updating had been done, parking was an extra $25, plus they charge a $50 deposit to your card. I would rate the property as average.
Comment from Hotel Management
16 Nov 2024 by Hotel Management, Hotel Management
Dear Jenni,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the leak, smell, and flat pillows. This is certainly not the experience we aim to provide, and we will address these concerns with our maintenance team to ensure they’re resolved. We also understand your frustration with the parking and deposit fees, and we appreciate your comments as they help us improve. We hope to have the opportunity to provide a much better experience in the future.Sincerely, Hotel Management
by A verified traveler
Posted 15 Nov 2024
Staff very helpful. Juan Valencia helped us to work the coffee maker, we did not know how to use the coffee maker, it has a sensor, he gave us 2 bottles of water for free, very nice and helpful, The hotel was very clean, and the location very close to the walk of fame
Comment from Hotel Management
16 Nov 2024 by Hotel Management, Hotel Management
Dear Maritza,Thank you for the wonderful review! We’re so glad to hear that Juan was able to assist you with the coffee maker and provide you with extra water - his helpfulness is greatly appreciated. It’s also fantastic to know that you found the hotel clean and the location convenient, especially being close to the Walk of Fame. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Management
by A verified traveler
Posted 13 Nov 2024
Perfect for a show at the Bowl!
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Dear Suzanne,Thank you for your review! We’re so glad to hear that our location was perfect for your show at the Bowl. It’s always great to know our guests had a convenient and enjoyable stay. We hope to welcome you back next time you're in the area for another event!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Nov 2024
Thanks
Comment from Hotel Management
13 Nov 2024 by Hotel Manager, Hotel Management
Dear Omar,Thank you for your fantastic 5 out of 5 rating! We truly appreciate your kind words and are delighted to know you had a great experience with us. Your satisfaction is our top priority, and your feedback encourages our team to keep up the great work. If you need anything during your next visit, don’t hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
Good place to stay right in Hollywood. Great price and clean!
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Violet,Thank you for your great review! We're so glad you enjoyed our convenient location in Hollywood, the clean rooms, and found our pricing to be a great value. We hope to welcome you back for another stay next time you're in the area!Sincerely, Hotel Manager
