Ratings based on 975 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Hotel Manager, Hotel Management
Dear Dale,Thank you for your outstanding 5-star review! We are thrilled to learn that your experience with us was exceptional. Your positive feedback reassures our team that we are delivering the high-quality service we strive for. We can’t wait to welcome you back for another remarkable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
Really great stay!
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Cynthia,Thank you so much for your wonderful 5/5 rating! We're delighted to hear that you had a really great stay with us. Your positive feedback is incredibly motivating for our team, and we’re glad to know we could meet your expectations. If there were any highlights during your visit that you’d like to share, we’d love to hear them! We can’t wait to welcome you back for another amazing experience soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Everything was good
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear JUAN,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Dear Jose,Thank you so much for your fantastic review and for giving us a perfect 5 out of 5! We’re thrilled to know that you had an excellent experience during your stay. Your kind words mean a lot to our team and inspire us to keep up the great work. We look forward to welcoming you back soon for another memorable visit!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
Lots of airplanes
Comment from Hotel Management
13 Nov 2024 by Hotel Manager, Hotel Management
Dear Joao Carlos,Thank you for your wonderful 5 out of 5 rating! We’re delighted to hear that you enjoyed your stay. We understand that the presence of airplanes can be a unique aspect of our location, and we’re glad it didn’t detract from your experience. We hope you found the excitement of the air traffic adds a distinct charm to your visit. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Karel,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Jose,Thank you for your outstanding 5/5 review! We are thrilled to hear that you had a fantastic experience during your stay. Your positive feedback motivates our team to continue delivering exceptional service. If there’s anything specific you enjoyed or any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another memorable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
Everything was good, but the girl that works with the food needs cover her hand at all times, she is were the same glove over and over again
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear Annette,Thank you for your feedback! We're glad to hear that everything was good during your stay. We sincerely apologize for the concerns you raised regarding food handling. Guest safety and hygiene are very important to us, and we will address this issue with the team to ensure proper food safety protocols are always followed. We appreciate you bringing this to our attention and look forward to providing a better experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Arnold,We’re thrilled to receive your 5-star feedback! Knowing that every part of your stay was enjoyable is the best reward for our team’s efforts. We look forward to welcoming you back for another exceptional stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
Conveniently located to the Forum. Staff was friendly and helpful. Check in process and check out were easy and fast. Breakfast was plentiful. Doors and elevator open to the outside. When we got off the elevator to leave for a concert, there was a prostitute in a G-string hanging out in the parking lot. Very close to famous Randy’s donuts so stop there for sure. Not a lot of options for takeout, but there is a Domino’s close by that delivers.
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Colleen,Thank you for your review! We’re glad to hear that you found our location convenient and that our staff was friendly and helpful during your stay. It’s great that you enjoyed a plentiful breakfast and had a smooth check-in and check-out process. However, we apologize for the situation you encountered outside, your safety and comfort are very important to us. We appreciate your feedback and will work to address these concerns. Thank you for mentioning nearby attractions, and we hope to welcome you back for a better experience next time!Sincerely, Hotel Manager
