Ratings based on 54 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2021
Great place to stay, excellent food and very safe to stay, relaxing and comfortable.
Comment from Hotel Management
13 Apr 2021 by G, Hotel Management
Thanks for your comment, we hope to see you soon.
by A verified traveler
Posted 5 Jun 2019
Everyone was super nice and friendly. The front desk lady (from Puerto Barrios) is super nice.
by A verified traveler
Posted 5 May 2019
by A verified traveler from La California
Posted 23 Feb 2019
It was right at the lake . It was very private And staff was pleasant
by A verified traveler
First-Class Gem on Lake Izabal
Posted 29 Nov 2018 on HotelsWe stayed two nights here, and wished we had more! The resort is only 20 rooms, but all very nice accomodations. We stayed in the main hotel tower (three stories, stairs only). It was a very spacious room, the linens were first-class, with both feather and memory foam pillows to choose from. The room was clean, and the hot water plentiful. We stayed on the top floor, and enjoyed view of property. The grounds are just lovely, with flowers everywhere, and a nice boardwalk from place to place, to keep your feet clean when it rains. The restaurant is great - open on three sides for ventilation, and great views as it sits partially on the lake itself. There are steps and a shallow swimming area in the lake, right next to the pool. The pool was crystal clear, and has a connected hot tub. The staff will deliver drinks and food right to your poolside table, if you like. All the staff were very friendly and helpful. The resort manager was also very nice, and went out of his way to make sure that we had everything we needed. There are also little cabins available that we were able to tour. They each have a private screened-in patio, and spa bathrooms. Definitely will ask for one of those rooms next time we come. This was an amazing find - truly first-class. LOVED it. If you are reading this review, stop looking and just book this resort. You will enjoy it!
Comment from Hotel Management
3 Dec 2018 by Reservaciones, Hotel Management
Without a doubt, satisfied customers are our best advertising. We are very grateful for the time it took to send us your comment, we as a company grow with each opinion of the people who visit us; Either good or bad we are interested. Thank you very much, it is very satisfying to know that we are doing a good job and it fills us with joy to know that your stay was very pleasant.
We wait for you and we continue working to provide you with the best service.
by A verified traveler
Posted 28 Nov 2018
It has a nice pool and restaurant. Both overlook Lake Izabal.
Staff was extremely friendly and courteous.
There's not much to do or see at Mariscos. It is a very small town. You have to plan to stay at the hotel.
Although it was Thanksgiving weekend, there were very few guest at the hotel. The good part, we enjoyed the facilities for ourselves. But choices of what to eat were limited to what was available at the hotel.
Comment from Hotel Management
29 Nov 2018 by Reservaciones, Hotel Management
Thank you very much for your valuable comments, we will be taking them into account to improve the service. we hope you come back
by A verified traveler
Posted 29 Sep 2018
Location is great. Check in was smooth. When we went for dinner at 8 pm the reception was closed and we had to go to the gate security to be shown the restaurant. The wine list was unclear in its pricing and what we thought was a $30 wine was $80. A Chilean Canepa no way costs $80. The waitress asked if we wanted a regular bottle or a smaller, 250 ml bottle. Turns out that $30 was for the smaller bottle! The menu didn't mention volume. We assumed that like elsewhere on the planet the price was for a regular bottle. It was also a bit unnerving that as we sat down for dinner there were what sounded like half a dozen gun shots somewhere close by. We were happy to leave next morning.
Comment from Hotel Management
22 Nov 2018 by Reservaciones, Hotel Management
Muchas gracias por sus comentarios, los estaremos tomando en cuenta para la mejoría de nuestros servicios,
by A verified traveler from Orlando, FL & Vienna, Austria
Nice property, but too far from reality
Posted 1 Jan 2018
Pros: The food was excellent and the scenery directly at the lake very beautiful.
Cons: The service was very nice and tried hard, but they were clearly lacking the basics.
Location: There is nothing to do nearby and all activities offered by the hotel are outrageously expensive.
Overall, the property is very well kept and very modern. The scenery directly on the lake is very beautiful, but we did not appreciate the fact that they keep you behind locked gates and a wall (presumably because they mainly cater to rich Guatemalans who - think they - need "protection" from the poor population outside the hotel...).
The food at the restaurant however was excellent, the service very friendly but clearly not very skilled (for the level of luxury they want to offer at the hotel).
There is nothing to do nearby and all activities offered by the hotel are outrageously expensive. This was our last stop in Guatemala, so we had a pretty good feeling for level of prices for services offered and anything we were quoted here was just ridiculous. They also seem to control the services offered by others in the little village, as we tried to organize a boat trip by ourselves with one of the locals and he told us he could not offer a different price than what the hotel had quoted us.
On top of everything, upon check out they would have overcharged us if I hadn't thoroughly checked the bill.
All in all, it was a positive stay, but I don't think we would choose to go there again. It was way too artificial for our taste and compared to anything else we experienced in Guatemala.
by A verified traveler from Guatemala
Too expensive
Posted 13 Apr 2017The suite quality is great but the actual complete hotel experience is not as great, making it expensive. The hotel has a small pool, the lake is dirty, there was absolutely no cable TV, took too long to check out, etc.
by A verified traveler
Awesome stay
Posted 24 Oct 2016 on HotelsThis hotel was spectacular. Staff was phenomenal, room was so much better than we expected.
