Ratings based on 820 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Great place to stay
Comment from Hotel Management
18 Nov 2024 by Marissa Palisoc-Assistant General Manager, Hotel Management
Thank you very much for sharing your positive feedback about your stay. I will share your comments with our team to celebrate a well-done job. We aim to provide all our guests with high-quality accommodations and memorable experiences, and we truly appreciate your business.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Marissa Palisoc-Assistant General Manager, Hotel Management
Thank you for choosing to stay with us. We appreciate your feedback!
by A verified traveler
Posted 7 Nov 2024
A lot of bang for the buck at this location. Very friendly and helpful staff. The restaurant turned out an excellent grilled salmon and steamed vegetables dinner which I had in my room (no room service but they text you when your meal is ready to be picked up at the bar). The hotel does a very good job all around.
Comment from Hotel Management
7 Nov 2024 by Marissa Palisoc-Assistant General Manager, Hotel Management
Thank you so much for sharing your positive stay feedback and comments. I will share your comments with our team to celebrate a well-done job. We strive to provide all our guests with high-level accommodations and memorable experiences and truly appreciate your business.
by A verified traveler
Posted 29 Oct 2024
Good everything thanks
Comment from Hotel Management
31 Oct 2024 by Marissa Palisoc-Assistant General Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Marissa Palisoc-Assistant General Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Marissa Palisoc-Assistant General Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 Sep 2024
Our room was infested with ants. Also we were here for a soccer tournament and the staff could not keep up with anything. The breakfast in the morning was so slow getting to us that we were almost late for our game. More than 30 minutes to get our French toast!
Comment from Hotel Management
2 Oct 2024 by Marissa Palisoc-Assistant General Manager, Hotel Management
Thank you for your feedback. We apologize for the ant infestation and slow breakfast service. We take your comments seriously and will address the issue of ants and improve our breakfast service. We sincerely hope that you will give us another chance to provide you withthe level of service and experience you expect from us.
by A verified traveler
Posted 8 Sep 2024
Reliable
Comment from Hotel Management
13 Sep 2024 by Marissa Palisoc-Assistant General Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 5 Sep 2024
Nice pool area with two hot tubs
Comment from Hotel Management
6 Sep 2024 by Marissa Palisoc-Assistant General Manager , Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler from Paradise
Posted 4 Sep 2024
My only complaint is the walls were paper thin. The gas next-door party late and woke up early partying and that’s not acceptable on a Sunday morning at 6:30. Also, I am still waiting for my 200 deposit that was taken on the 31st and tomorrow is the fifth. I get that it’s a holiday. I also understand that Properties, bank and bank properties and someone getting interest not me. I will think twice before putting down a deposit.
Comment from Hotel Management
5 Sep 2024 by Marissa Palisoc-Assistant General Manager, Hotel Management
I'm sorry to hear about the noise and the delayed return of your deposit. I'll address these issues with the team. As a courtesy, I have expedited the release of your 200 deposit authorization, and it should be credited back to your account within 24 hours. Thank you for bringing this to our attention and for your understanding during this holiday period. We appreciate your business.
