Ratings based on 587 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
The property was clean but it was old. All the furniture and appliances were maybe over 30 years and it was like staying in the 1950. But my wife liked the breakfast. The staff were great and helpful. But the hotel itself needed renovation.
Comment from Hotel Management
10 Oct 2024 by Barbara, Hotel Management
Dear Mahdi,Thank you very much for sharing your opinion about our hotel De La Paix.We are happy that you liked our large variety of breakfast.We appreciate as well your feedback, always very important for us to improve.Best Regards,Barbara D.Guest Relations
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by Barbara, Hotel Management
Dear Daniel,Thank you very much for sharing your wonderful review!We are happy that you loved all our services and you had a great stay with us.Best regards,Barbara D.Guest Relations
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Barbara, Hotel Management
Dear Amal, Thank you for sharing your wonderful experience here with us.Hope to see you soon,Best regards,Barbara D.Guest Relations
by A verified traveler
Posted 14 Jun 2024
Super clean hotel and friendly staff. Good location, few minutes walk to the lake and 20 min walk to Laguna. Excellent funicular nearby, fab views from there. Really good bus service to Laguna or other places which is free with a Ticino card (available at the hotel) We went to Morcote village on the bus which is definitely worth a visit.
Comment from Hotel Management
21 Jul 2024 by Barbara, Hotel Management
Dear Sonal,Thank you so much for sharing such a wonderful review!We are happy to read that you had a great time with us and hope to see you soon.Best regards,Barbara D.Guest Relations
by A verified traveler
Excellent hotel
Posted 27 May 2024 on HotelsVery nice good hotel , very welcoming and helpful . Amazing front desk.very nice view and room.
Comment from Hotel Management
29 May 2024 by Barbara, Hotel Management
Dear Arjye,Thank you very much for sharing your opinion about the hotel De La PaixWe are very happy that you have been appreciated our helpful staff and you got all information you needed.Hope to see you soon,Best Regards,Barbara D.Guest Relations
by A verified traveler from Guthrie
Posted 17 May 2024
Lovely place near the Lugano city center. The room was comfortable. Appreciated the chocolate left on our pillow at night. The staff was friendly and helpful. Had a nice time with our stay.
Comment from Hotel Management
19 May 2024 by Barbara, Hotel Management
Dear Robby,Thank you so much for sharing your opinion about hotel De La Paix.We are happy to read that you loved your room and you have been appreciated the little chocolate on your bed every morning.Hope to see you soon,Best Regards,Barbara D.Guest Relations
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
5 Jun 2024 by Barbara, Hotel Management
Dear Lesya,Thank you for sharing your opinion about us.We are happy to read that you had a great holiday here at the hotel De La Paix.Hoping to see you soon.Best regards,Barbara D.Guest Relations
by A verified traveler
View of beautiful lake Lugano
Posted 20 Mar 2024 on HotelsChose this hotel for its lake view from balcony and location, walkabilty to the lake and shopping/restaurants. Everything could have been perfect, if not for old cigarette smell in the room (non smoking room was pre requested). Needed to sleep with the door open. Would have asked for room change if we were staying more than a night. Front desk staff were extremely courteous and well appreciated.
Comment from Hotel Management
24 Mar 2024 by Barbara, Hotel Management
Dear Anonymous,Thank you for sharing your opinion about hotel De La Paix.We are very sorry for the inconvenience about the bad smell of cigarettes in your room. We just have non smoking room to avoid this kind of problems but sometimes it happens that some guests, maybe next door, are smoking and smoke comes back from the window. It could be your case.Sorry again for all this and we are happy to read that all the front desk was very professional and helped.Hope to see you soon,Best Regards,Barbara D.Guest Relations
by A verified traveler
Posted 7 Mar 2024 on Hotels
Wonderful location nice view.
Comment from Hotel Management
8 Mar 2024 by Barbara, Hotel Management
Dear guest,Thank you so much for sharing your beautiful opinion about hotel De La Paix.We are very happy to read that you loved our location and the view.Waiting for you soon,Best regards,Barbara D.Guest Relations
by A verified traveler
Convenient and Comfortable
Posted 5 Oct 2023 on HotelsComfortable, convenient accommodation. Short walk to the shops and restaurants. Delicious breakfast in the garden each morning there was a beautiful start to each day.
Comment from Hotel Management
6 Oct 2023 by Barbara, Hotel Management
Dear Robyn,Thank you so much for sharing your opinion about Hotel De La Paix.We are happy to read that you had a beautiful experience here with us and that you have been appreciated our wonderful breakfast in the garden.Hoping to see you soon,Best Regards,Barbara D.Guest Relations
