Ratings based on 484 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
We did not visit as tourists, nor did we have the budget for this, but we deeply enjoyed the relatively affordable stay that allowed us to explore the Arctic!
Special thanks go out to the wonderful staff who ensured that we had great food, amazing breakfasts, and some wonderful conversations!
Comment from Hotel Management
9 Sep 2024 by Tiphaine, Front desk, Coal Miners' Cabins., Hotel Management
Dear Melanie,Thank you very much for your high score!We are very happy to hear that you enjoyed your stay with us at Coal Miners' Cabins.We hope to see you again on the beautiful Svalbard archipelago!Best regards,
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Rachael, Thank you for the good score!We hope to have a chance to welcome you again. Have a nice day. Best regards,
by A verified traveler
Posted 26 Jul 2024 on Orbitz
The check in employee was outstanding
Comment from Hotel Management
27 Jul 2024 by Cherie, Front desk, Coal Miners' Cabins., Hotel Management
Dear Peter,Thank you for your great score and kind words! We're delighted to hear that our reception staff made a positive impression. We strive to provide outstanding service and it's wonderful to know we met your expectations.We hope to see you again in Nybyen.
by A verified traveler
Posted 10 Jul 2024
A wonderful place just north of the center of town. Very chill and lovely rooms. I would stay here again. Loved the breakfast and bar vibe. The best hot chocolate in town— you build your own, boozy or not. 😊
Comment from Hotel Management
10 Jul 2024 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Reva, Thank you for taking time to share your experience!We are happy to know you enjoyed your stay in Coal Miners' Cabins. It was a pleasure to welcome you and we would love to have a chance to meet you in Nybyen again!Best regards,
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Tiphaine, Front desk, Coal Miners' Cabins., Hotel Management
Dear Ravi,Thank you for your feedback. We would like to have more details on what went wrong during your stay in order to improve our customer service.We hope to see you again.Best regards.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Bill,Thank you very much for your feed back.We hope to see you again very soon at Coal Miners' Cabins!
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Julian,Thank you very much for your good feedback! We hope to see you again in Coal Miners' Cabins!
by A verified traveler
Posted 14 Mar 2024
TOP!
Comment from Hotel Management
14 Mar 2024 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Jerry, Thank you for the good score. We are glad to know you enjoyed your stay In Coal Miners' Cabins. We do hope to welcome you again in the future. Best regards,
by A verified traveler
Posted 7 Mar 2024
Coal Miner's cabins have a great staff, a really perfect continental breakfast, a nice walk into the main part of town. So it's a little bit more quiet and relaxed. And was affordable and just perfect!
Comment from Hotel Management
7 Mar 2024 by Irina, Front desk, Coal Miners' Cabins, Hotel Management
Dear Celia,Thank you so much for your feedback! We are happy to hear you had an amazing stay.
by A verified traveler
Posted 21 Feb 2024
We stayed at the Coal Miners Cabin between 9th and 12th Feb 2024 and it was the most convenient place to explore Svalbard from, I cannot recommend it enough.
The room was great for us as we were mainly out exploring. But even when we were back in it was sufficient.
The bathrooms were in the corridor and was shared between several rooms but we did not see anyone or have to wait even once. It felt like our own private space even when shared.
We had our dinners in their restaurant - the food was good and the free tea and coffee helped. We spent the evening playing the complementary boardgames in the restaurant.
Breakfast came with the room and it is lovely - basic but just the right kind. You'll enjoy it i'm sure.
From the airport: When we landed there were 2 buses waiting outside - tell the driver your hotel and they'll direct you to the right bus. We paid onboard for a return and the bus dropped us at the doorstep.
To the airport: Ask the lovely hotel staff for a bus timetable, or check it yourself on the wall around the entrance to the restaurant. The airport bus passed by all the hotels collecting travellers, just stand outside at the appointed time and you won't miss it. The buses are punctual, our bus was meant to depart at 2pm and it departed at exactly 2pm.
Comment from Hotel Management
24 Feb 2024 by Front desk, Coal Miners' Cabins, Hotel Management
Dear Mohamed,Thank you for your nice feedback, it was great to have you and nephew with us at Coal Miners' Cabins.We are glad you enjoyed your Arctic experience, and we hope to see you again very soon!Best regards,
