Ratings based on 50 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Excellent location and wonderful.atmosphere. The breakfast was phenomenal.
by A verified traveler
Posted 19 Feb 2024
Very special place to stay in Svalbard. .
by A verified traveler
Very cosy
Posted 16 Feb 2024 on HotelsWonderful and cosy comfortable place to stay. We had a 5 night stay and would have been nice to have had our room serviced at least a couple of times but not once?.? Bathroom a little too small, i struggled in the tiny shower cubicle. Beds excellent and super cosy! Breakfast very good.
by A verified traveler
Posted 2 Mar 2023
Wonderful stay, great rooms, lovely atmosphere, brilliant team. Highly recommend. Thank you
Comment from Hotel Management
2 Mar 2023 by Frida, Hotel Management
Hi Jeremy,Thank you for your review.We hope to see your at our hotel in the future.
by A verified traveler
Posted 31 Aug 2022 on Hotels
Comment from Hotel Management
2 Sep 2022 by Frida, Hotel Management
Hi Dirk,Thank you for the review. We really appreciate it.We hope to see you again in the future.Best regards
by A verified traveler
Breakthrough Case!
Posted 10 Sep 2021 on HotelsThe pandemic doomed our Wedding Anniversary travel to Svalbard and in fact we never made it.
Though we had a “nonrefundable” reservation, we were unable to —reschedule—(they are not the same thing!!!) our plans we had travel insurance. We wanted no reimbursement. We just wanted to set a new date. Our Finnair flights plans changed several times, making our stop on Svalbard not possible.
Our disappointment was great. Basecamp, which really does look amazing!!!, would not allow us to reschedule on our original booking. Basecamp offered to send a letter about our not staying in the hotel and so I forwarded that to the travel insurance, which was to no affect..
We were out a thousand dollars and felt there was no recourse in sight.
I really only write positive reviews. This planning was just a victim of Covid and even though I was “vaccinated” (travel insurance), I still got sick (charged the full amount).
Comment from Hotel Management
11 Sep 2021 by The reception, Hotel Management
Hi Jill,
We appreciate you taking the time to provide feedback. It is our priority to ensure that all guest have a good and experience with us.
We are deeply sorry for the inconvenience caused to you. Unfortunatley the booking made was non-refoundable, which does not allow refounds or changes in dates. In the times of Covid we have limited ability to make exceptions to this. We realize that this does not make your experience better, but we hope you understand. We wish you all the best and hope you and your husband will make it to Svalbard soon!
Best regards
by A verified traveler
Posted 6 Jul 2021 on Hotels
Great location for resturaunts and makes for easy pick-up for activities. Staff were very friendly and helped me book activities with local companies. Good breakfast options available including oat milk and fruit if you want to avoid animal products. Room was quirky and clean, with plenty of space if you have lots of luggage.
Comment from Hotel Management
6 Jul 2021 by Frida, Hotel Management
Thanks for your review :-)
by A verified traveler
Posted 28 Jul 2020 on Hotels
by A verified traveler
Posted 27 Jan 2020
Comment from Hotel Management
31 Jan 2020 by Lise, Hotel Management
Takk for din anmeldelse og ditt besøk hos oss her på Basecamp Hotel.
Hjertlig velkommen tilbake.
Mvh
Lise
by A verified traveler
Posted 28 May 2024 on Ebookers
Aivan mahtava paikka ja täytti täydellisesti meidän seurueen odotukset. Hyvät aamupalat ja kaikki oli ystävällisiä.
Terveisin Henri
