Ratings based on 551 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
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Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Daren, thank you for staying with us at Hilton Garden Inn Longview. We're delighted you had a positive experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Nov 2024
I love the open atmosphere.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
David, we are thrilled you enjoyed the open atmosphere at Hilton Garden Inn Longview. We look forward to welcoming you again.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Yolanda, thank you for staying with us at Hilton Garden Inn Longview. We’re delighted to know you enjoyed your time with us. Looking forward to welcoming you back!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Devon, we’re delighted you loved your experience at Hilton Garden Inn Longview. We hope to welcome you back soon!
by A verified traveler
Posted 27 Oct 2024
The staff was very friendly and helpful, which is the only reason I gave it a 3 instead of a 2. Bathroom door didn't close. Cheap looking laminate wood floors. Dings in the bathroom hardware. Hot water not nearly hot enough. Mediocre food from the kitchen.
Comment from Hotel Management
28 Oct 2024 by Customer Service, Hotel Management
John, we appreciate your feedback regarding your recent stay. While it's great to hear our team members were friendly and helpful, we regret that your experience did not meet your expectations. We will address the issues you've mentioned to enhance our guests' comfort and satisfaction. Your insights are valuable as we strive to improve our services. Thank you for sharing your thoughts.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Customer Service, Hotel Management
Christina, we're delighted to hear you had a fantastic stay at Hilton Garden Inn Longview! We can't wait to welcome you back for another great experience.
by A verified traveler
Posted 8 Oct 2024
The pool was great for the price, the room and facilities were clean. The staff was nice and check in was simple and easy. But when I pay 150 for a room, I don’t expect to walk in and see the furniture is broken and the paint is peeling. It was the little details that I guess don’t matter much overall but they sort of did. The room was cramped and stuffed with dated furniture, the bed wasn’t great by any means, the lamp on the bedside table looked like someone’s cat used it as a scratching post, the bathroom door was on a track and didnt close all the way, you go to slide the bathroom door open and the door acts like it’s going to fall. It was a cramped dated room
Comment from Hotel Management
9 Oct 2024 by Customer Service, Hotel Management
Johnathon, it’s good to hear that you found the pool enjoyable and appreciated the cleanliness and the team's friendliness during your stay. It's important to us that guests have a comfortable experience, and the details you've mentioned will certainly be noted for future improvements. We value your insights and thank you for taking the time to share your feedback.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Customer Service, Hotel Management
Cari, thank you for choosing to stay with us at Hilton Garden Inn Longview. It's great to know you had a pleasant stay. We're looking forward to welcoming you back.
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Customer Service, Hotel Management
Andy, thank you for choosing to stay with us at the Hilton Garden Inn Longview. We're thrilled you had a fantastic experience, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Customer Service, Hotel Management
Kaycee, thank you for choosing Hilton Garden Inn Longview. We’re thrilled you enjoyed your stay with us. Looking forward to welcoming you back soon!
