Ratings based on 166 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
This was a nice stay for a quick rest. Staff was wonderful. Beds were so comfy. The only reason I didn’t give 5 stars is because of two things- the breakfast was ok and turning into the holiday inn at night was rough bc the sign is behind some really tall weeds, so the road was hard to see.
Comment from Hotel Management
28 Nov 2024 by GM, Hotel Management
Dear Cary-anne,Thank you for taking the time to share your experience with us at Hampton Inn Longview. We're delighted to hear that our wonderful staff and comfortable beds provided you with a restful stay. We take pride in creating a welcoming environment for our guests and are thrilled that we could deliver this for you.We appreciate your feedback regarding the breakfast and visibility of our sign at night. We are constantly seeking ways to improve our guest's experiences, and your feedback is invaluable in this process. Please rest assured that we will take your comments into consideration as we continue to enhance our offerings. We hope to have the pleasure of welcoming you back soon.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 27 Nov 2024
Staff were great
Comment from Hotel Management
28 Nov 2024 by GM, Hotel Management
Dear Brent,Thank you for taking the time to share your wonderful experience at Hampton Inn Longview. We're thrilled to read that our staff made such a positive impression on you. They truly are the heart of our hotel and their dedication to providing exceptional service is what makes us stand out. We strive to ensure that every guest feels welcomed and appreciated, and your kind words validate our team's hard work. We look forward to welcoming you back for another great stay in the future. Warm Regards,Guest Relations Manager
by A verified traveler
Posted 23 Oct 2024
As a pet friendly hotel, wish there was more area to walk the dog.
Comment from Hotel Management
31 Oct 2024 by GM, Hotel Management
Dear Joseph,Thank you for taking the time to share your wonderful 5-star review of our hotel. We are thrilled to hear that you enjoyed your stay at Hampton Inn Longview, and that you appreciated our pet-friendly policy. We understand the importance of providing a comfortable space for our guests and their furry friends!We appreciate your feedback regarding the need for more walking space for pets. We continually strive to improve our guests' experience, and your suggestion will certainly be considered in our future planning. We hope to welcome you back soon, and perhaps, you and your pet will enjoy even more amenities at our hotel.Warm Regards,General ManagerHampton Inn Longview
by A verified traveler
Posted 21 Oct 2024
Repairs - needed in room- a/c, thermostat, etc
Comment from Hotel Management
31 Oct 2024 by GM, Hotel Management
Dear Brian,Thank you for taking the time to share your feedback about your recent stay at our Hampton Inn Longview. We sincerely apologize for the inconvenience you experienced due to the needed repairs in your room. Our guest's comfort is our top priority and we regret that we fell short of your expectations on this occasion.Please rest assured that your feedback has been communicated to our maintenance team to ensure our rooms meet the high standards that our guests expect and deserve. We are dedicated to continuous improvement and your insights are invaluable to this process. We hope that you will consider giving us another chance to demonstrate our commitment to your comfort and satisfaction.Warm Regards,General ManagerHampton Inn Longview
by A verified traveler
Posted 7 Sep 2024
Great hotel
by A verified traveler
Posted 31 Aug 2024
This appeared to be a fairly new property or recently remodeled. Clean. Quiet Staff was friendly. The ice machine on our floor was not working but there was another machine. Breakfast options were good.
by A verified traveler
Posted 30 Aug 2024 on Hotels
by A verified traveler
Posted 19 Aug 2024
This property is not that old and was our favorite for visiting our child at LeTourneau University for the last three years. The property has gradually declined. This weekend the smell of smoke in the entrance is noticeable. We did not even take a step inside the first room they gave us because the smell of smoke was so bad. The second room had a hint of a smoky smell but we just dealt with it. Needless to say, this is our last stay at this property. Unfortunate because it is a great location and the hotel is supposed to be smoke free. Last time we stayed here the elevators smelled terrible (smoky) just from other customers using them. Apparently a lot of the customers are company field workers who smoke a lot! If you smoke you won't have an issue. If you are sensitive to smoke, choose somewhere else.
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler
Paid for suite. Got studio. Manager made no effor
Posted 9 Jul 2024 on HotelsWeek one, paid for a studio room. Very nice as was expected. Week two paid extra to upgrade to the suite. Arrive at the hotel and it’s the same room. I call the front desk and tell them that they put me in a studio, and I paid for the suite. Front desk informs me they don’t have a suite. I said no problem, refund me the difference I paid for the larger room. She referred me to the manager
Who I spoke with the next day. He basically rolled his eyes and said there is nothing he could do. Made “0”ZERO effort to try and fix this. Wouldn’t even make a phone call. Told me to deal with hotels.com because it wasn’t his fault that this hotel doesn’t have a suite.
