Ratings based on 412 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Colorado Springs
Posted 20 Nov 2024
Got stuck in elevator, known issue requiring you to call front desk to "unstick" elevator. Breakfast was abysmal with only crumbs in the hotbox containers, staff watched as around a half dozen guests looked in the trays only to walk away empty handed or with cold options only. Room was not clean with urine on toilet seat, pubes in shower, and mini fridge had large puddle leaking out into floor. On a positive note, the AC worked well and the bed was clean and soft.
Comment from Hotel Management
20 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay, including the elevator problem, breakfast quality, and cleanliness concerns. This is not the standard we strive for, and we will address these matters with our team immediately. We appreciate your acknowledgment of the AC and bed comfort, and we hope to have the chance to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Oct 2024
Bed was comfy in the ac worked, that's what matters most to me
Comment from Hotel Management
4 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're glad to hear you found the bed comfy and the AC worked well. Your comfort is our priority, and we look forward to hosting you again!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Sep 2024
I loved how sweet everyone was! The breakfast was amazing! The only thing I did not like was that every room is a shower only there for I couldn’t give my babies a bath
Comment from Hotel Management
13 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the wonderful feedback about our team and the breakfast experience. We're delighted to hear you enjoyed your stay overall. Regarding the shower-only setup, we appreciate you sharing this constructive feedback. As an improvement, we will look into adding bathtub options in select rooms to better accommodate families with young children. Your input helps us enhance the guest experience. We hope you'll visit us again soon, and we'll be sure to provide you with a room better suited for bathing your little ones.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Aug 2024
Remodel made everything 10x worse. Not sure why it was even open… Part of a get away is having a nice place to stay. Walking in to plastic covered carpet floors, main entrance being shut down, lobby an absolute mess, and a complexed check in experience. It was awful. Staying here truly ruined our whole trip…. Would come again once remodel is complete, but this particular stay was below a 1 star.
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Hello Elian, We apologize for the inconvenience caused by our ongoing renovations. We appreciate your understanding during this period of improvement. Please feel free to reach out to our management team directly to share more detailed feedback about your recent experience. Your input is valuable to us as we strive to enhance our guest experience.
by A verified traveler
Do not stay here till after renovations
Posted 13 Aug 2024 on HotelsUpon arrival it looked like the place was shut down for renovation. No foyer. No vehicles outside. Paint.tools.scafolding every where. Whole first floor torn up. Had to yell out hello to find anyone. After check in I then got stuck in the elevator for 10 min until the reception finally answered the phone and she was able to get it going and the door opened. Then the fire alarm in the room started chirping at 3AM every 20 seconds. I believe I should be compensated for the stay.
Comment from Hotel Management
15 Aug 2024 by Manager, Hotel Management
Dear Guest, We apologize for any inconvenience during your stay and appreciate your feedback. For further assistance regarding compensation and any other concerns, please feel free to reach out to our management team directly. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Manager, Hotel Management
Hello Dess, We're sorry to hear that your experience was not up to our usual standards. Please feel free to reach out to us directly with any feedback you may have so we can address any concerns and make improvements. We hope to welcome you back in the future for a better stay.
by A verified traveler from Haughton
Posted 26 Jul 2024
The staff were very professional, but the property is under renovation and should NOT be open to the public. No amenities and the direct TV was down the entire time we were there! Expedia needs to warn customers of property status! I won’t ever stay at a property again that is undergoing major renovation. It will prob be wonderful when they finish—but it should not be open till they finish. Many amenities were closed and unavailable!
Comment from Hotel Management
27 Jul 2024 by Manager, Hotel Management
Hello Billy,We appreciate your feedback and understand your concerns regarding the renovation work during your stay. Our team is working hard to enhance the property for future guests. We advise customers to check with the hotel directly for the latest information on amenities and renovations before booking. We hope to host you again once the renovations are complete for an improved experience.
by A verified traveler
Posted 21 Jul 2024 on Hotels
It was good but the hotel was under construction while I was there and I didn’t know that would be the case.
Comment from Hotel Management
22 Jul 2024 by Manager, Hotel Management
Dear Guest,We apologize for any inconvenience caused by the construction during your stay. Guest feedback is valuable to us, and we will use your comments to improve the guest experience in the future. For any further concerns, please contact our management team directly.
by A verified traveler
Not clean
Posted 12 Jul 2024 on HotelsComment from Hotel Management
13 Jul 2024 by Manager, Hotel Management
Hello Jorie,We're sorry to hear that your experience didn't meet expectations. Please don't hesitate to contact us directly with any specific feedback you'd like to share so we can improve our services.
by A verified traveler
Posted 6 Jul 2024
They are renovating and it’s a mess. There was no breakfast just snacks. No coffee in the lobby. Not what I’m used to at comfort inn at all. I will not be staying there again!
Comment from Hotel Management
6 Jul 2024 by Manager, Hotel Management
Hello Cindy,We apologize for any inconvenience during your recent stay. Our renovations aim to enhance our guests' experience, and we regret if it fell short of your expectations. Your feedback on the breakfast offerings and lobby amenities is duly noted for future improvements. We value your input and hope you consider revisiting us in the future.
