Ratings based on 852 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Cara, Hotel Management
Jasmine, Thank you so much for taking the time to rate our Hotel. We are so pleased you enjoy your stay and hope to see you again..Happy Holidays!
by A verified traveler from MOORCROFT
Posted 16 Nov 2024
Location was great, quiet
Comment from Hotel Management
17 Nov 2024 by Front Desk, Hotel Management
Thanks for staying with us, we appreciate your feedback!
by A verified traveler
Posted 16 Nov 2024
This place is terrible
Comment from Hotel Management
17 Nov 2024 by Front Office, Hotel Management
We are sorry you did not enjoy your stay. We do appreciate your feedback!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by front desk, Hotel Management
Thank you for taking the time to write a review. We appreciate your comments and regret tohear that you were disappointed with the value of our hotel. Please accept our sincerest apologies, as that is not up to our normal standards. We value your comments and welcome theopportunity to better serve you again.
by A verified traveler
Posted 4 Nov 2024
**THIS HOTEL WILL STEAL YOUR MONEY!**
My husband and I booked a room here through Expedia. When we arrived to check in around 11:00pm on 9/27, we were immediately told we could not stay before we got to the check in desk. The guy said there must have been a “glitch” in the system and over booked. We thought that was strange, he didn’t even ask if we had reservations or for our name. So we told him and he said we wouldn’t be charged. So we went to our car. I immediately messaged the hotel through Expedia in the parking lot to confirm we wouldn’t get charged and my husband went back inside to reconfirm there would be no charge and the guy told him there wouldn’t be a problem issuing a refund if there was a charge. They responded to my message the next day saying there is no charge and they apologized.
We did get charged for the room we were told we couldn’t stay at. It’s been a month and I have called at least 6 times, only talking to two people. One girl said this has been an ongoing problem with that same guy. Weeks later my husband called and they hung up on him. I called a few more times, no answer. I turned to Expedia for help and they contacted the hotel. The manager is denying the refund with no explanation to us. I can no longer get a hold of Expedia because their “inbox is full” and the hotel won’t answer my calls.
This is the most ridiculous situation we’ve ever been in and never had to deal with such poor management and staff behavior! We are BEYOND frustrated!
Comment from Hotel Management
4 Nov 2024 by Torey B, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you faced during your recent stay. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention.We are currently investigating the issue regarding your reservation and the communication breakdown that occurred at check-in. It’s concerning to hear that you were charged despite assurances to the contrary, and we understand how upsetting this must be for you.Please know that we take these matters seriously and are committed to resolving this situation promptly. I would like to personally assist you in rectifying this issue. Could you please reach out to me directly at the hotel so we can ensure this is resolved to your satisfaction?Thank you for your patience and understanding. We hope to have the opportunity to make this right.
by A verified traveler
Posted 31 Oct 2024
Theres an oder, rather unpleasant, i got use to it but wouldn't go back.
Comment from Hotel Management
3 Nov 2024 by bw front desk, Hotel Management
Thank you for taking the time to write a review. We appreciate your comments and regret tohear that you were disappointed with the value of our hotel. Please accept our sincerest apologies, as that is not up to our normal standards. We value your comments and welcome theopportunity to better serve you again.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
by A verified traveler
Posted 27 Oct 2024
Everything
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit
by A verified traveler
Posted 19 Oct 2024
The front desk lady was really helpful.
Comment from Hotel Management
20 Oct 2024 by bw front desk, Hotel Management
Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!-
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by bw front desk, Hotel Management
Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!-
