Ratings based on 1,019 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 4 Dec 2024
Staff were so pleasant and accommodating. The place was so clean and up to date
Comment from Hotel Management
6 Dec 2024 by Anurag Bisht, Hotel Management
Dear Tracey,Thank you so much for your valuable feedback.We are happy to hear that you had a pleasant stay with us and liked the cleanliness of our hotel.Your feedback is important to us and will be shared with our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
by A verified traveler from San Pedro
Posted 3 Dec 2024
Great customer service from the front desk. We would stay here again when we visit London from the U.S.
by A verified traveler
Posted 1 Dec 2024
Very clean property with helpful staff. The breakfast was also very good. No bellman at the hotel, so if you have a ton of luggage, you’re all on your own.
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 29 Nov 2024
Very good hotel
Comment from Hotel Management
30 Nov 2024 by Anurag Bisht, Hotel Management
Dear Andres,Thank you so much for your valuable feedback.We are happy to hear that you had a great stay with us.Your feedback is important to us and will be shared with our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
by A verified traveler
Posted 28 Nov 2024
Superb
Comment from Hotel Management
30 Nov 2024 by Anurag Bisht, Hotel Management
Dear Stanley,Thank you so much for your valuable feedback.We are happy to hear that you had a superb stay with us.Your feedback is important to us and will be shared with our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
by A verified traveler from Clarks Summit
Posted 24 Nov 2024
Great, clean, roomy, and quiet. Couldn't ask for more from a hotel next to the airport. Highly recommend Staybridge Heathrow.
Comment from Hotel Management
25 Nov 2024 by Aqib Ali, Hotel Management
Good Morning Jason,Greetings Of The Day, Thank you for your positive feedback, we are happy that your experience with us has been pleasant and has left you having great memories of your stay.Your feedback is important to us and will passed onto our team. Thank you again and looking forwards to hosting you soon. Kind Regards Aqib Ali Guest Service Manager
by A verified traveler
Posted 23 Nov 2024
The absolute best customer experience. Great staff.
Comment from Hotel Management
25 Nov 2024 by Aqib Ali, Hotel Management
Dear Dorothy,Greetings Of The Day,Thank you for your feedback, We as a team pride ourselves on customer satisfactory and its amazing to read that you have experienced the best customer service.Your feedback will be shared amongst our team. We wish to see you again soon.Kind Regards Aqib AliGuest Service Manager
by A verified traveler
Posted 19 Nov 2024
Property is very clean and rooms are nice. Found the dining staff and a couple of the front desk staff rude and unhelpful.
Wanted to charge me to change a wheel chair accessible room to a standard room which I booked. Wanted another 25GBP per night???
Finally a manger said I was right. Also tried to buy a snack and front staff rude. A shame really as the hotel is nice
Comment from Hotel Management
20 Nov 2024 by Abdul Rahman, Hotel Management
Dear Shawn,Thank you for sharing your feedback and for highlighting the cleanliness of our property and the quality of our rooms. I’m sorry to hear about the issues you experienced, particularly with the service from our dining and front desk teams.Please accept my apologies for the inconvenience with the room adjustment process and the misunderstanding about the charge. While I’m glad a manager resolved this, I understand how it affected your overall experience.We take your comments about staff behavior seriously and will address them to ensure we maintain our commitment to courteous and helpful service.Thank you for your kind words about the hotel itself. We hope to welcome you back and provide the high standard of service you deserve.Best regards,Abdul Rahman,Guest Service Manager
